Ralph Marco S.

Greetings! Thank you for checking out my profile. I have been in a BPO/Call Center industry for over 7 years now. I have been a Technical and Customer Support Representative, Subject Matter Expert (SME), Vendor Tech Lead and now as a Quality Analyst. I'm proficient in Microsoft Excel, Word and Power Point and have a good communication and interpersonal skills. I am a critical thinker and have a good problem solving and decision making skills too. I have experience in handling people and leading a team, do data analysis and reports, identifying areas of improvement and data trends, conceptualizing and executing action plans. I'm also experienced in presenting reports during business reviews. One of my objective is to contribute my skills and abilities in a position with a growing company. I'm looking forward to new experiences and challenges that will expand my knowledge and skills and to learn new things as well...