Rashmi R.

A highly organised and passionate Customer Engagement professional and a problem solver, having a diverse experience of 9+ years in Customer support, Customer Relationship Management, Strategy, Sales, Business development functions encompassing Business Planning, Sales & Marketing. Experience of AML KYC policies, monitoring, evaluation, review and report generation. Experienced in developing and improving processes, handling large merchants, improving channel profitability, designing and implementing key metrics of performances. SKILLS Customer Success Enterprise Account Management Project Management Business Requirement Documentation Pre-Sales and RFP Preparation Customer Engagement Customer Service Customer On-boarding/ User Training Customer Satisfaction Customer Retention Process Improvement Team Handling Key Account Management Enterprise Sales and Account Planning