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Helmut Gary P.
@hlmtprz
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IT Professional
$12 USD / Hour
・
Nicaragua (8:14 AM)
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Joined on November 5, 2024
$12 USD / Hour
・
I have enthusiasm, a keen eye for detail, and determination to ensure that I make a success of it. I am confident that I can offer you the Tech Support solution within the Microsoft 365 cloud apps environment, and the critical thinking skills
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Experience
M365 Technical Support
Jan, 2023 - Oct, 2024
•
1 year, 9 months
Freelancing
Jan, 2023 - Oct, 2024
•
1 year, 9 months
Delivering solutions and technical assistance to Worldwide users with M365 cloud apps.
San Marcos, Nicaragua
Jan, 2023 - Oct, 2024
•
1 year, 9 months
Concentrix
Mar, 2018 - Sep, 2022
•
4 years, 5 months
M365 Support
Aug, 2019 - Sep, 2022
•
3 years, 1 month
Delivering Technical Support for M365 Cloud applications users for Latam region. Oriented to SharePoint Online, Exchange Online, Outlook app and the web, OneDrive and Ms Teams, related issues.
Managua , Nicaragua
Windows Support
Mar, 2018 - Aug, 2019
•
1 year, 5 months
Delivering Technical Support for Windows users in the US.
Managua, Nicaragua
Mar, 2018 - Sep, 2022
•
4 years, 5 months
Customer Support
Nov, 2016 - Mar, 2018
•
1 year, 4 months
Accedo Tecnologies
Nov, 2016 - Mar, 2018
•
1 year, 4 months
Assisting Target Customer with Pre/Post Order and Credit cards issues, as well as Customer Complaints from Store.
Managua, Nicaragua
Nov, 2016 - Mar, 2018
•
1 year, 4 months
Qualifications
Fundamentals of Python
2024
Tecnologico Nacional de Nicaragua
Develope and usage of Python, along with Tkinter, Django and other tools
2024
Fundammentals of Cyber Security
2024
Tecnologico Nacional de Nicaragua
Usages of Kali Linux and other tools for pen-testing, prevent and mitigate compromised accounts
2024
Verifications
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