With extensive experience in customer service, virtual assistance, and property management, I specialize in delivering exceptional support to clients and organizations. My background includes:
Customer Service: Proven track record of resolving customer inquiries efficiently, fostering positive relationships, and driving satisfaction through effective communication and problem-solving.
Virtual Assistance: Skilled in managing administrative tasks, scheduling, email correspondence, and other operational support, ensuring seamless day-to-day processes for businesses.
Property Management: Experienced in overseeing rental properties, coordinating with tenants and landlords, handling lease agreements, managing maintenance requests, and ensuring compliance with property regulations.
My ability to work in fast-paced environments, adapt to diverse challenges, and maintain a client-focused approach has been pivotal in achieving success in these roles. With strong organizational skills and a commitment to excellence, I strive to support business growth and enhance operational efficiency.
Let’s connect to discuss how I can contribute to your team!
Would you like me to adjust this for a specific role or target audience?
As a Vendor Procurement Specialist working for a US based company Constructive Renovations, i manage the sourcing and contracting of general contractors, subcontractors, and inspectors. Responsibilities include handling high volumes of calls, generating leads, building customer relationships, and meeting sales targets. My role requires excellent communication to address customer needs, provide solutions to complaints, and maintain detailed records of interactions.
Lusaka, Zambia
Repair Specialist Assistant
Feb, 2022 - Jan, 2024
•
1 year, 11 months
As a Repair Specialist Assistant at Construction Renovations, a US-based company, I supported the management of renovation projects by overseeing properties under renovation. This involved maintaining regular communication with general contractors to obtain updates, photos, and ensure projects stayed on track. I also coordinated with city officials for permits and utilities, ensuring compliance and timely setups. This role required strong organization, problem-solving, and communication skills.
Lusaka, Zambia
Feb, 2022 - Present
•
2 years, 10 months
Researcher
Sep, 2024 - Oct, 2024
•
1 month, 1 day
Online Art School
Sep, 2024 - Oct, 2024
•
1 month, 1 day
I conducted thorough research to identify and collect data on online educators, systematically organizing the information into Excel spreadsheets for efficient analysis and reporting. This involved evaluating various sources to ensure accuracy and relevance, enabling informed decision-making. My attention to detail ensured that the data was meticulously entered and maintained, contributing to the effective tracking of trends and insights within the online education sector.
Lusaka, Zambia
Sep, 2024 - Oct, 2024
•
1 month, 1 day
Business Development Officer
Jan, 2021 - Feb, 2022
•
1 year, 1 month
Economics Association Of Zambia
Jan, 2021 - Feb, 2022
•
1 year, 1 month
As a Business Development Officer, I drove company growth by identifying and pursuing new business opportunities, building and nurturing client relationships, and conducting market research to inform strategies. I developed proposals, negotiated contracts, and collaborated with cross-functional teams to align services with client needs. My role required effective communication, strategic planning, and analytical skills to increase revenue, enhance client satisfaction.
Lusaka, Zambia
Jan, 2021 - Feb, 2022
•
1 year, 1 month
Verifications
On time
100%
On budget
100%
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