1. System Maintenance and Monitoring:
Monitor system performance and ensure the availability of IT services.
Perform routine system checks and maintenance tasks.
Address system alerts and troubleshoot minor issues.
2. User Support:
Provide technical support to end-users for hardware, software, and network-related problems.
Manage user accounts, permissions, and access rights.
3. System Configuration and Deployment:
Assist in setting up and configuring servers, desktops, and network devices.
Install and update software and operating systems as required.
4. Documentation and Reporting:
Maintain accurate documentation of system configurations and changes.
Assist in creating IT process manuals and troubleshooting guides.
5. Backup and Recovery:
Ensure regular data backups and assist in disaster recovery planning.
Restore data and systems in case of failures.
6. Network Support:
Monitor network performance and troubleshoot connectivity issues.
Support VPN and remote access configurations.
7. Security:
Assist in implementing IT security protocols.
Monitor for potential security threats and escalate as necessary.
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Required Skills and Qualifications:
Knowledge of Windows/Linux systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Basic understanding of virtualization and cloud platforms.
Strong problem-solving and communication skills.
Relevant certifications like CompTIA A+, Network+, or Microsoft Fundamentals are a plus.