Manana N.

Handling customer contacts, including responding to incoming phone calls and written correspondence ■ Fully investigates the Customer’s requirements using specific systems and procedures ■ Understanding and resolving the customer or the hotel request, finding middle-ground solution for both, or creating & agreeing action plans to lead to resolution ■ Accurate logging of all contacts and following up on action plans using a case management system

• •Emergency service • •Receives and processes orders via telephone • •Ensures pricing information is current, correct and communicated • •Directly Liaise with technicians and customers • •Train newly hired officers. • •Handle customer inquiries and resolve problems bringing resolution to quality issues in a timely manner to the satisfaction.

• •Answered telephonic and in-person queries related to hotel services and resolved any issues • •Registered hotel guests, made reservations, transmitted and received messages • •Manage online reservations • •Responsible for billing to ensure guests are being charged appropriately • •Recorded revenue totals for cash, checks, and credit card transactions. • •Handled and resolved customer complaints and/or issues. • •Train newly hired officers.