I'm a versatile and resourceful individual with a broad range of interests and skills. I have strong communication and problem-solving abilities, and I'm always eager to learn new things. My passion for knowledge drives me to seek out new information and perspectives, and I'm always happy to share what I've learned with others. In my spare time, I enjoy exploring different areas of knowledge, from technology and science to literature and history.
Tools I am proficient in :
- Microsoft Office tools: Word, Excel, PowerPoint, Teams etc.
- Google Workspace: Docs, Sheets, Calendar, Google meet etc
- CRM tools: HubSpot, Zendesk, Fresh-desk, Intercom, Salesforce, Zoho
- Process optimization/Project Management tools: Zapier, Trello, [login to view URL], Asana, Clickup, Jira, et
- Time tracking/Management tools: Clockify, Nifty, Time doctor, Picktime, etc
- Appointment setting tools: Calendly, SetMore, Aquity scheduling, etc.
- Video conferencing tool: Zoom, Skype, [login to view URL] etc.
- Leads generation tools: Leadscrape, [login to view URL], Octoparse etc.
I am also open to learning new skills, software, and processes.
Lets connect, Iet's talk about to help you enhance the overall experience of your customers.
Engaged with customers through various channels, including phone, email, chat, and social media, addressed inquiries related to products, services, orders, and general information handled and resolved customer complaints and issues in a timely and satisfactory manner.
Used problem-solving skills to analyze situations, identify root causes, and implement solutions
janv., 2022 - déc., 2023
•
1 an, 11 mois
Formation
Nnamdi Azikiwe University
2007 - 2011
•
4 ans
B.Sc
Nigeria
2007 - 2011
•
4 ans
Qualifications
Technical Support Fundamentals
2024
Google
It is course where I studied the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service
2024
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