Michael R.

With a 13-year strong foundation in customer service, keen attention to detail, and effective time management, I bring a valuable skill set to any organization. My experience as a Virtual Assistant to Property Managers has prepared me to manage all aspects of guest interactions—from check-in to check-out—ensuring a seamless and positive experience for both guests and property managers. I am skilled in developing and refining Standard Operating Procedures (SOPs), creating and optimizing property listings, and managing guest communications with professionalism and efficiency. Additionally, I am well-versed in addressing guest concerns, disputing negative reviews, gathering evidence for damage claims, and handling various administrative tasks. I am confident in my ability to support and enhance operational processes with precision and commitment.