Customer Service Representative

$15-25 AUD / heure

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Publié

il y a environ 5 heures

•

Se termine dans 6 jours

$15-25 AUD / heure

We are seeking a skilled and proactive Online Virtual Assistant to join our team. This remote role is ideal for someone with a passion for delivering exceptional customer service and a knack for efficiently managing tasks in a digital environment. As the first point of contact for customers, you will play a crucial role in ensuring high satisfaction levels, resolving issues, and supporting the smooth operation of our customer service processes through Gorgias and Shopify. At iTechworld, we value innovation, teamwork, and determination. We believe in rolling up our sleeves and getting things done. Our team thrives on collaboration, and we’re looking for a dedicated, detail-oriented professional who can help us maintain our commitment to excellence. Responsibilities and Duties - Handle customer inquiries professionally through Gorgias, including incoming service, fault, or repair requests. - Provide initial technical support and troubleshoot customer issues promptly, ensuring all interactions are resolved effectively and recorded accurately in Shopify or related systems. - Respond promptly to customer emails, live chats, and inquiries, maintaining a friendly and professional tone. - Manage product returns, replacements, and warranty inquiries with precision and efficiency. - Share detailed product information, including features, pricing, and benefits, to help customers make informed decisions. - Collaborate with logistics, sales, marketing, and other departments to ensure seamless customer service. - Organise and oversee product collections or replacements as needed. - Identify opportunities to streamline processes and improve customer satisfaction. - Monitor and manage customer feedback to identify trends and improve service delivery. What We’re Looking For Experience: A proven background in customer service, preferably within an e-commerce or technical product-based environment. Skills: Effective communication skills, both verbal and written, with prior experience using tools like Gorgias and Shopify. Attention to Detail: Strong organisational skills and a high level of accuracy. Self-Starter: Ability to work independently and take initiative. Customer-Centric Approach: A passion for delivering exceptional service and resolving issues efficiently. Adaptability: Comfortable navigating fast-paced environments and learning new tools and processes. What We Offer: Supportive Team Environment: Join a friendly and collaborative team where your contributions are valued. Remote Flexibility: Work from anywhere while maintaining a healthy work-life balance. Exciting Challenges: Enjoy a dynamic role where no two days are the same. Growth Opportunities: Develop your skills and grow your career within a supportive and innovative company. If you’re ready to bring your expertise in Gorgias, Shopify, and customer service to our team, we’d love to hear from you!

N° de projet : 38996109

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31 propositions

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31 freelances proposent en moyenne $20 AUD/heure pour ce travail

@TaiPurity

Hello Daer Client, With a wealth of experience in providing top-notch customer service, effective communication, and attention to detail my skills align perfectly with what you're seeking. My five years in the customer support field have instilled in me a thorough and empathetic approach which has proven invaluable in handling customer inquiries. Operating as a part of your team, I'll ensure that all incoming requests are swiftly met with the right solution thanks to my adept proficiency with Gorgias and Shopify. Your clients will easily identify the dedication and exceptional service I am set to deliver as their point of contact. Additionally, my adaptability and ability to work independently make me well-suited for this remote position. I'm not one to wait for instructions; rather, I actively seek ways to streamline processes using my strong organizational capabilities. In line with the needs you've outlined, I have extensive experience in email handling, chat support, managing social media pages, and minutes which greatly complements this role. I am available for a full time and long term collaboration, i am also available to work within your time zone and ability to start immediately. Kindly send me a message for further discussions. Regards , Purity

$15 AUD en 40 jours

5,0

(6 commentaires)

6,9

@Mjamper

Hello, I'm interested in your job posting. I am a seasoned customer service professional with experience in business outsourcing and global tech company service delivery support. I have handled collections, backoffice support, onsite work order management for technical repair as well as shipment monitoring of spare parts among other administrative work. Such extensive experience requires constant collaboration with internal and external stakeholders via email, chat, and/or phone. I am proficient in English and have engaged with global customers including more than 5 years in AP markets. I have supported ANZ customers for over 5 years providing exceptional customer support to their issues and inquiries. Additionally, I have a solid background in day to day operations, development and implementation of continuous improvement strategies/initiatives to drive process efficiency and better performance in order to deliver customer SLA as well as business targets. I am available to discuss further and can start immediately.

$15 AUD en 40 jours

4,6

(1 commentaire)

3,8

@damilolabukola12

Hello Client, I am an experienced Customer Service with great Communication skills, English skills and Interpersonal skills. I am proficient in using Gorgias and Shopify and possess a strong understanding of e-commerce operations As a skilled and proactive professional, I am confident in my ability to handle customer inquiries professionally through Gorgias, including incoming service, fault, or repair requests. I have a customer-centric approach and take pride in providing prompt, friendly, and professional support across multiple communication channels such as email and live chat. I am adept at managing product returns, replacements, and warranty inquiries with precision and efficiency, while ensuring all interactions are accurately recorded in Shopify or related systems. Having worked in both e-commerce and technical support, I am comfortable navigating fast-paced environments and take a detail-oriented approach to troubleshooting customer issues and sharing product information. I am also committed to identifying opportunities to streamline processes and improve customer satisfaction. Additionally, my collaborative nature ensures I can work effectively with logistics, sales, marketing, and other departments to guarantee seamless customer service. Kindly send me a message to discuss your project further! Regards, Adunola.

$15 AUD en 40 jours

5,0

(2 commentaires)

2,8

@CloudNineDigital

Hello, I’m Anusha, an experienced freelancer with the skills required for your project. I’m confident that I can deliver high-quality results within your specified timeframe and budget. Can we discuss your project in more detail to ensure I fully understand your requirements? I’m open to any adjustments on the timeline or budget to align with your goals. Looking forward to working with you!

$15 AUD en 40 jours

4,1

(5 commentaires)

3,6

@QuratulainRai

As an experienced and adaptable Virtual Executive Assistant and Customer Relations Representative, I am confident in my ability to excel in the role of a Customer Service Representative at iTechworld. My proficiency in handling customer inquiries, using tools like Gorgias and Shopify, and effectively communicating with clients all align perfectly with the responsibilities you've outlined. Not only do I have the technical expertise required for this role but my passion for customer service and delivering exceptional results is what sets me apart. Having worked in both e-commerce and technical product-based environments, I fully appreciate the importance of efficient issue resolution and maintaining high satisfaction levels. My natural self-starter mentality means that I'm always ready to take initiative, adapt and streamline processes where necessary to ensure seamless customer service. In conclusion, choosing me would mean bringing on board an individual who is not just well-equipped +to handle the demands of the job but also passionate about continually improving customer satisfaction and consequently contributing to your company's growth. As part of your team, I am dedicated to upholding iTechworld's commitment to innovation, teamwork, and determination as we navigate through exciting challenges together in the ever-dynamic e-commerce industry

$15 AUD en 40 jours

5,0

(1 commentaire)

3,0

@boluwatifefelixg

With over 5 years of experience in customer service, I am well equipped to handle the responsibilities this role entails. Having worked in various technical product-based environments, I'm familiar with tools like Gorgias and Shopify - essential for the smooth functioning of your customer service processes. My attention to detail, high level of accuracy will ensure that all interactions are resolved promptly, efficiently and accurately recorded. As a native speaker of the English Language, I have excellent writing and communication skills. Kindly send a message for an interview, Thanks.

$15 AUD en 40 jours

5,0

(3 commentaires)

2,7

@rachelegbe2

Hi there! I'm Rachel, an experienced customer service professional with a passion for delivering exceptional service that aligns perfectly with your project's demands. I am well proficient in resolving customer issues efficiently all while maintaining a friendly and professional tone - skills that I believe would be invaluable in helping maintain your high commitment to excellence. Not only am I adept at handling customer inquiries through platforms like Gorgias, but my experience in managing product returns, replacements, and warranty inquiries could prove very important in organizing and overseeing product collections as needed. Let's have a chat. Best, Rachel

$15 AUD en 40 jours

5,0

(3 commentaires)

2,4

@Shabanahoney1976

Hello Guy J., We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Internet Marketing, SEO, Google Adwords, Virtual Assistant, eCommerce Lets connect in chat so that We discuss further. Thank You

$15 AUD en 7 jours

0,0

(0 commentaires)

0,0

@mihajlop4

Hello! I am a passionate Full Stack Developer with over 7 years of experience in building high-quality web applications. My expertise spans across Google Adwords, SEO, Internet Marketing, Virtual Assistant and eCommerce technologies, allowing me to deliver complete solutions tailored to your needs. My goal is to ensure that your project is completed on time and exceeds your expectations. Thank you for considering my proposal. Best regards, mihajlo pavlovic.

$32 AUD en 34 jours

0,0

(0 commentaires)

0,0

@leotung1104

Hi Guy J. I am Leo Yeung from Hong Kong who has over 8 years of experience in Software development. I'm really pumped about this opportunity! I have checked your job description for Online Virtual Assistant (Specialising in Gorgias and Shopify). I recently led a project with similar challenges and nailed it. I am very proficient in Virtual Assistant, eCommerce, Internet Marketing, SEO and Google Adwords, and I'm ready to bring my skills and energy to your project. I can deliver you 100 % satisfied result within your deadline. I would be delighted to have a brief chat to discuss the project further. Thank you for considering me for this opportunity, and I look forward to working together with you on this project. Let's achieve your goal together! Best regards, Leo Yeung

$40 AUD en 40 jours

0,0

(0 commentaires)

0,0

@AwaisChaudhry

Hello, I am excited about the opportunity to work as an Online Virtual Assistant at iTechworld. I understand that your focus is on exceptional customer service and efficient task management using Gorgias and Shopify. My background in customer service, combined with my strong communication skills and experience in e-commerce, makes me well-equipped to handle inquiries, provide technical support, and collaborate with your team effectively. I believe my detail-oriented approach will help in managing customer queries and ensuring accurate records in Shopify, while also helping to streamline processes for improved customer satisfaction. I thrive in dynamic environments and enjoy taking the initiative to solve problems efficiently. What specific metrics will you use to measure success in this role, and how frequently will performance be reviewed? Thanks, Muhammad Awais

$40 AUD en 32 jours

0,0

(0 commentaires)

0,0

@mhmamun360

Hello, I’m excited about the opportunity to contribute to your team as an Online Virtual Assistant. With a strong background in customer service and proficiency in tools like Gorgias and Shopify, I am confident in my ability to handle inquiries, resolve issues promptly, and deliver exceptional support to your customers. I excel in providing detailed product information, managing returns and warranties efficiently, and collaborating across teams to ensure seamless service delivery. My organizational skills and customer-centric approach allow me to identify opportunities for process improvements, enhancing overall satisfaction. I thrive in fast-paced environments and am eager to bring my adaptability, initiative, and dedication to your innovative and supportive team. Let’s connect to discuss how I can help maintain and elevate your commitment to excellence in customer service. Best regards, Md Mamun Hossain WordPress Developer & SEO Specialist

$15 AUD en 40 jours

0,0

(0 commentaires)

0,0

@rutha50

Good day. I am excited to apply for the Online Virtual Assistant position with iTechworld. With a strong background in customer service, e-commerce platforms, and technical troubleshooting, I am confident in my ability to deliver exceptional results and contribute to your commitment to excellence. I have 5 years of experience managing customer inquiries, troubleshooting technical issues, and handling returns/replacements efficiently, ensuring high satisfaction levels. I am well-versed in Gorgias and Shopify tools, enabling me to manage customer interactions, process orders, and maintain accurate records seamlessly. My strong organizational skills allow me to handle multiple tasks while maintaining precision and professionalism in every interaction. I will deliver timely and professional responses to all customer inquiries via Gorgias, live chat, and email. I will also handle product returns, warranty inquiries, and replacements with efficiency and attention to detail. In addition, I will collaborate across departments to ensure seamless service and identify opportunities for process improvements. Your focus on innovation, teamwork, and determination resonates deeply with me. I am eager to bring my skills and passion to a supportive and collaborative team that values growth and excellence. I’d be thrilled to discuss how I can make a positive impact on your team immediately. Best regards, Ruth A.

$15 AUD en 40 jours

0,0

(0 commentaires)

0,0

@pankajcyberbells

Hi, I would love be your online Virtual Assistant position at iTechworld. I understand your emphasis on innovation, teamwork, and a customer-centric approach strongly resonates with me, as these values align closely with my professional ethos. With over 9 years of experience in customer service and technical support, alongside extensive expertise in digital tools and platforms like Shopify, I have consistently delivered solutions that exceed expectations. My experience also includes managing customer queries, troubleshooting technical issues, and optimizing workflows in fast-paced e-commerce environments. As per my perspective, the role is pivotal in maintaining and enhancing customer satisfaction through efficient task management and clear communication. Managing customer inquiries, handling returns, and collaborating across teams to deliver seamless service are all areas I am well-versed in. Lets get into chat for further discussions. I am online right now. Thanks Pankaj

$20 AUD en 40 jours

0,0

(0 commentaires)

0,0

@rondab5

I bring a proven track record in customer service within sales. My strong communication skills, attention to detail, and ability to work independently make me a reliable and efficient virtual assistant. I am highly adaptable and thrive in fast-paced environments while delivering exceptional customer support. I am passionate about providing solutions that enhance customer satisfaction and contributing positively to your team’s success. I look forward to the opportunity to discuss how my skills align with your needs. And I can also proved you with my resume if needed.

$15 AUD en 40 jours

0,0

(0 commentaires)

0,0

@Omozelep

With my years of experience in customer service, I've developed a deep understanding of the important role this function plays in maintaining satisfied customers and how it directly impacts business growth. Particularly, I have hands-on experience with Gorgias and Shopify - tools you specifically require for this role, which makes me valuable to your team from day one. I've resolved various customer issues and inquiries promptly, maintaining accurate records of all interactions - skills that would be well-suited to your need for a professional who can work accurately and efficiently in a digital environment. In addition to my tech aptitude, my client-centric approach is an asset that could bring immense value to iTechworld. Over time, I have honed my skills in active listening, problem-solving, and effective communication which will enhance your clients' experience with your products and services. I'm also excited about contributing towards continuous improvement; optimizing processes and the customer journey to streamline operations while increasing customer satisfaction.

$20 AUD en 40 jours

0,0

(0 commentaires)

0,0

@Erikfreelancer24

Having spent several years in various customer-centric roles, encompassing customer service and support, I can confidently say that I possess the skills required for your Online Virtual Assistant position. My experience includes efficiently utilizing tools like Gorgias and Shopify, which would be essential for resolving customer issues promptly and recording them accurately. Additionally, my previous work in an e-commerce environment endows me with a knack for product-related queries. Alongside this professional expertise, I bring strong organizational skills and a sharp eye for detail - two key aspects for maintaining high accuracy levels that your company aims to achieve. Being a self-starter, I am well-suited to working independently while taking responsibility. My adaptability lends itself to fast-paced environments; I am a quick learner always eager to familiarize myself with new tools and processes. Above all, like you, I value innovation and determination. I am passionate about delivering exceptional quality service and firmly believe that this is pivotal in facilitating customer satisfaction. To that end, I would utilize my experience in monitoring and managing customer feedback to identify trends and improve service delivery if given this opportunity. In return, what I look forward to is a supportive team environment where growth opportunities are not just promised but fostered.

$20 AUD en 40 jours

0,0

(0 commentaires)

0,0

@telecommute

Hi mate, I have handled customer service and sales project in Sydney. I was doing the incoming calls, live chats and email tickets all at once. I believe i cam help you the same. You can send a message now and i can start asap. Regards, Ric

$15 AUD en 40 jours

0,0

(0 commentaires)

0,0

@kmrzzmnsaqibi

Hello, Greetings, I have work experiences you can collaborate with me I'll satisfy you. I came across your project and carefully reviewed the requirements. I am genuinely interested in this opportunity and excited to help you achieve your goals. With years of experience in customer service and virtual assistance, I excel in providing exceptional support tailored to meet client needs. I am skilled at managing inquiries, resolving issues efficiently, and maintaining positive customer relationships. My organizational skills, attention to detail, and ability to work independently make me a strong fit for this role. Here’s what I bring to the table: Prompt and professional communication. Expertise in handling customer queries via multiple channels. Proactive problem-solving and adaptability to client-specific tools. I look forward to contributing to your success and building a long-term professional relationship. Warm regards, Kamaruzzaman

$15 AUD en 35 jours

0,0

(0 commentaires)

0,0

@Maemar1426

I am thrilled to apply for the Service Service Representative at your Company. With over 8 years in customer support and virtual assistance, I bring extensive experience in phone, chat, and email support, CRM management, and administrative support. My roles with UPS, Metro PCS, AT&T and as a Banking Specialist, and Subject Matter Expert (SME) at Greendot have honed my skills in managing escalated cases, providing financial guidance, and ensuring customer satisfaction.

$15 AUD en 40 jours