Cookie Policy
Use of Cookies on the Flipdish Website
Cookies are small text files that provide information regarding the device used by a visitor. Where used, cookies are downloaded to your device and stored on your device. The table below explains the cookies this website uses and why.
| Cookie | Name | Purpose | Duration | Category |
|---|---|---|---|---|
| Universal Analytics (Google) | _ga
_gid |
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone. | _ga – 2 years
_gid – 1 day |
Advertising |
| Amplitude | amp_xxxx | These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone | Session | Performance |
| Datadog | _dd_s | This cookie is used by Datadog to monitor performance for a given user across multiple pages | Session - extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours) | Strictly necessary |
| Cloudflare | __cfduid | This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. | 1 month | Strictly Necessary |
| NID
_GRECAPTCHA |
This cookie is set by the Google recaptcha service which identifies bots to protect the website against malicious spam attacks. | 183 days | Strictly necessary | |
| _fbp
_fr |
This cookie is used to deliver personalised advertisements to users who have already visited our website using Facebook Advertising | _fbp – 3 months
_fr – 3 months |
Advertising | |
| Hotjar | _hjAbsoluteSessionInProgress
_hjIncludedInPageviewSample _hjid _hjTLDTest |
This cookie is set by Hotjar to generate statistical data on how the visitor uses the website and helping us to identify bugs. | _hjAbsoluteSessionInProgress – 1 day
_hjIncludedInPageviewSample – 1 day _hjid – Session _hjTLDTest – Session |
Performance |
| Hubspot | hubspotutk
__hssc __hssrc __hstc |
These cookies are used by Hubspot to track visitor identity and sessions | hubspotutk – 13 months
__hssc – 30 minutes __hssrc – Session __hstc – 13 months |
Performance |
| 1P_JAR
ANID APISID CONSENT COMPASS HSID NID SAPISID SID SIDCC SSID __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC |
Google advertising cookie used for user tracking and ad targeting purposes. | 1P_JAR – 1 month
ANID – 9 months APISID – 2 years CONSENT – 10 years COMPASS – 3 days HSID – 2 years NID – 6 months SAPISID – 2 years SID – 2 years SIDCC – 1 year SSID – 2 years __Secure-3PAPISID – 2 years __Secure-3PSID – 2 years __Secure-3PSIDCC – 1 year |
Advertising | |
| Doubleclick | DSID
IDE |
These are publicity cookies used to improve advertising. Usually used to target publicity according to contents that are relevant for a user, improve performance reports of the campaign and avoid showing advertisements that the user has already seen | DSID – 5 days
IDE – 13 months |
Advertising |
| Flipdish | OptanonConsent |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. | 6 months | Necessary |
| Flipdish | OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. | 6 months | Necessary |
| Craft | CraftSessionId | Craft relies on PHP sessions to maintain sessions across web requests. That is done via the PHP session cookie. Craft names that cookie “CraftSessionId” by default, but it can be renamed via the phpSessionId config setting. This cookie will expire as soon as the session expires. | Session | Necessary |
| Craft | CRAFT_CSRF_TOKEN | Protects us and you as a user against Cross-Site Request Forgery attacks. | Session | Necessary |
| Flipdish | countryRedirect | Ensures that the user is redirected to the correct version of the website. | 29 days | Necessary |
| ShareThis | st_samesite | This cookie gathers information regarding the browsing and sharing activities of internet users that utilise the sharethis.com social media sharing functionality on this site. | Session | Performance |
| ShareThis | __sharethis_cookie_test__ | This cookie gathers information regarding the browsing and sharing activities of internet users that utilise the sharethis.com social media sharing functionality on this site. | Session | Performance |
| SoundCloud | sc_anonymous_id | This cookie allows users to embed files or other content onto the website, this function can be limited to specific visitors. | Session | Advertising |
| Adroll | __adroll_shared | This domain is owned by Adroll. The main business activity is: Retargeting Advertising Platform. | 6 Months |
Advertising |
| Adroll | __adroll | This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. | 6 Months | Advertising |
| Adroll | __adroll_fpc __ar_v4 |
This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. | 6 Months |
Advertising |
| Adroll | __adroll_consent_params | Used to temporarily store the GDPR consent preferences that a user has specified with the consent banner | Session |
Advertising |
| Flipdish Portal | flipdish-current-language | This stores user's selection for language to allow Flipdish to apply it accordingly accordingly the Portal. | No expiration, can be cleared with cache |
Functional |
| Flipdish Portal | fd-customer-mgmt-list-rows-per-page fd-customer-mgmt-list-column-order fd-customer-mgmt-list-column-order-by fd-payout-details-orders-table-rows fd-payout-details-refunds-tablefd-payout-details-refunds-table-rows fd-payout-details-chargebacks-table fd-payout-details-chargebacks-table-rows fd-payout-details-other-charges-table fd-payout-details-other-charges-table-rows fd-payout-details-payouts-by-store-table fd-payout-details-payouts-by-store-table-columns fd-payout-details-payouts-by-store-table-rows fd-Show-table-rows-per-page fd-Show-table-page fd-Hide-table-rows-per-page fd-Hide-table-page fd-reporting-orders-by-store-rows-per-page fd-reporting-orders-columns fd-reporting-orders-rows-per-page fd-reporting-rejected-orders-by-store-rows-per-page fd-reporting-rejected-orders-columns fd-reporting-rejected-orders-rows-per-page fd-payout-details-payouts-by-store-table-columns fd-payout-details-payouts-by-store-table-rows fd-payouts-table-page fd-payouts-table-rows-per-page |
These stores user's preference on the table organisation, such as number of rows visible per page, columns displayed, column order, sort order, in the following tables: Customers; Orders, Refunds, Charge Backs, Other Charges and Payouts by Store (Payout Details page); Bulk Show/Hide; Orders (Reporting page); Rejected Orders by Store; Rejected Orders; Payout by Store. This allows the information to persist when the user leaves and returns to the page. | No expiration, can be cleared with cache |
Functional - persist table data |
| Flipdish Portal | fselectedAppId | This stores the ID of the app the user currently has selected. This is used when the user accepts a teammates invitation and redirects to the app. |
No expiration, can be cleared with cache |
Functional |
| Flipdish Portal | flipdish-api-endpoint | This stores the correct API endpoint that is used across the Portal. | No expiration, can be cleared with cache |
Functional |
| Flipdish Portal | path-before-bounce | This stores information related to navigation, and is only applicable to users using Safari browser. (NO LONGER IN USE) | No expiration, can be cleared with cache |
Functional |
| Smartlook | SL_C_[ID]Key SL_C[ID]SIV SL_C[ID]_VID |
These cookies are managed by Smartlook and enable us to capture event-based analytics to measure user behaviour trends in Flipdish products, so that we can continue to improve our solutions and user experience. These cookies attach unique identifiers to users, and do not collect information in a way which directly identifies individuals. |
These cookies expire, by default, after 365 days. |
Analytics |
| Kiflo | kfl_key | This cookie is used to track leads coming from partners. Its only purpose is to identify the source partner, not the visitor. It's storing a uniquely generated code that doesn't store names or emails. | 30 days |
Advertising |
| Looker | last_heartbeat | Tracks which Looker browser tab was last used and when, allowing multiple browser tabs to view the same data - in use on portal.flipdish.com only. | No expiration, can be cleared with cache |
Strictly necessary |
| Looker | session_timeout_data | Tracks server response to determine session expiry/timeout due to inactivity - in use on portal.flipdish.com only. | No expiration, can be cleared with cache |
Strictly necessary |
| Looker | looker.sameSite | Determines browser support for the SameSite=None cookie attribute; created and immediately deleted if creation is successful. | Session |
Strictly necessary |
| Looker | rack.session | Tracks which Looker browser tab was last used and when, allowing multiple browser tabs to view the same data - in use on portal.flipdish.com only.Session management, by default expires in 30 days, unless persistent sessions is disabled | 30 days |
Strictly necessary |
| Looker | ActionDispatch::Flash | Embedded within the rack.session cookie. Used to pass messages or user meta data between pages. | Session |
Strictly necessary |
| Looker | looker.expires_at | Tracks when the user’s session expires. | Session |
Strictly necessary |
| Looker | looker.session_renewable | Tracks if a user is logged in and if session is extendable. | Session |
Strictly necessary |
| Looker | looker.trust.hint | Tracks if user has selected ‘Stay logged in. This is a trusted computer.' | 5 years |
Strictly necessary |
| Looker | looker.browser | Used to track the number of unique browsers. | 3 years |
Strictly necessary |
| Looker | CSRF-TOKEN | Security | Session |
Strictly necessary |
| Looker | sqlRunnerLastConnectionName | Tracks the name of the last SQL connection in SQL Runner. | Session |
Strictly necessary |
| Looker | cookie_consent | Tracks if a user has accepted the Cookie Policy. | 5 years |
Strictly necessary |
| Zendesk Chat | __zlcprivacy __zlcmid expandChatBox |
Zendesk Support Chat | 1 year |
Strictly necessary |
| Zendesk Chat | zte2095 | Zendesk Support Chat | Session |
Strictly necessary |
| Cloudflare | __cfduid | Zendesk Support Chat assets served from Cloudflare CDN | 1 year |
Strictly necessary |
| Pendo | _pendo_accoundId.* _pendo_visitorId.* _pendo_meta.* active-contexts |
Used to provide contextual in-product messaging | 100 days |
Strictly necessary |
| Pendo | _pendo_launcher-closed.* | Used to provide contextual in-product messaging | 10 days |
Strictly necessary |
| Pendo | log-enabled debug-enabled |
Used to provide contextual in-product messaging | Session |
Strictly necessary |
| Pendo | lastStepAdvanced latestDismissedAutoAt finalDismissedAutoAt |
Used to provide contextual in-product messaging | ~10 seconds |
Strictly necessary |
| Flipdish Portal | item-taxes | Stores the available tax rates that can be assigned to a menu item for the last menu opened in the menu editor. Used to improve loading time of menu editor after initial load |
No expiration, can |
Strictly necessary |
| Flipdish Portal | option-item-taxes | Stores the available tax rates that can be assigned to an option set menu item for the last menu opened in the menu editor. Used to improve loading time of menu editor after initial load |
No expiration, can |
Strictly necessary |
| Flipdish Portal | [MENU_ID] | Stores the menu json of a menu, where the menu id is the name of the cookie. Used to improve loading time of menu editor after initial load |
No expiration, can |
Strictly necessary |
If you reject all non-strictly necessary cookies, you may not be able to take full advantage of the Flipdish website.
How do I change my cookie settings?
You can change your cookie preferences at any time through the Cookie Settings. You can then adjust the sliders to “On” or “Off”, and then click “Done”. You may need to refresh your page for the settings to take effect.
You may, at any time, delete or configure cookies by configuring your internet browser. Please visit the dedicated help sections of your browser for information on cookie settings:
| Internet Explorer | Chrome |
| Firefox | Safari web and Safari for iOS |
To find information relating to other browsers, visit the browser developer’s website.
Controller Details The controller is Flipdish Limited (“Flipdish”). Flipdish may be contacted at [email protected]
Updated on 23rd February 2022 V.1.3.2021
