Gareth has worked on conflict resolution, civil resistance, community engagement and poverty reduction research. Today, he draws on that experience to expertly match team members with research projects and is laser-focused on operational success.

Winner of the IIeX Europe Best New Speaker Award, Charlotte’s research and communication experience is invaluable. Her determination and inquisitiveness enables her to provide crucial support to our clients and ensure platform success.

With 15 years in Market Research, Lucia is an expert in all things insights. She excels in nurturing great client relationships, building impactful research experiences and problem-solving by combining a keen eye for detail with innovative strategic perspective.

Drawing on an extensive background in scientific research, technology licensing and business, Dr Johnson is perfectly suited to ensuring all FlexMR clients make the most out of their research investments and achieve strategic goals.

Larry has over 20 years of outstanding research experience, specialising in customer satisfaction. With exceptional attention to detail and a talent for process-driven work, he never fails to deliver high-quality, accurate results.

A graduate of psychology, Laura is a skilled communicator who delivers high-quality training and support. With a keen interest in customer service and creative design, she is perfectly placed to help our clients overcome technical and research challenges.

Having worked in customer service for over three years, Russell brings a broad, honed skillset to the FlexMR Client Support Desk team. He prides himself on delivering a consistent, top quality experience to all of our clients equally.

Rachel is well-placed to provide valuable client support given her previous roles in retail, teaching, care work, and sales. She excels at building positive relationships and contributing value through her strong interpersonal skills and creative problem-solving.

Matthew holds a PhD in International Relations from Lancaster University, the research for which has been published as a monograph by Palgrave Macmillan. He has previously taught undergraduate politics and supported students with academic research projects.

Harriet is a graduate Member of the British Psychological Society, with over 8 years of experience in the travel and hospitality sector. Her in-depth knowledge of customer experience and satisfaction spans roles in both the USA and UK.

With a degree in Social Anthropology and MRS Certificate in Market Research, Lily comes from a human-centric research background. In her time studying user experience and consumer culture, she has gained the skills to develop meaningful, people-focused market research insights.

Hannah holds a Masters Degree in Education Research from Newcastle University. She has been a brand ambassador for 10+ years and is an experienced area manager. As part of the FlexMR insight team, Hannah drives participant and research engagement for our clients.

Nikki has worked for 10+ years in the Heritage industry, stewarding historic buildings and collections. She has a eye for detail and robust data management experience. Nikki is particularly proud of the exhibition on Child Labour she curated at the Museum of Lakeland Life and Industry.

As a marketing graduate, Caitlin is adept at activating insight to deliver impactful customer experience and communications. Caitlin now aids our clients throughout their research journeys, generating and activating crucial insights.

Oscar's background in international relations, business consulting, and adult care allows him to deeply connect with different people. His affinity for empathy, communication and research serves to enhance client research experiences.

With a Master’s degree in Psychological Research Methods and previous involvement in neuroscientific, mental health and marketing projects, Georgia combines her expertise and passion to deliver innovative and insightful research experiences.

James holds 10+ years of experience in the Market Research industry, spanning from CATI and data processing to project management. Specialising in online research, he draws particular satisfaction from finding new, creative ways to meet the needs of his clients.