RETURN AND REFUND POLICY
GENERAL
a. This website with the URL of www.fittr.com ("Website/Site") is operated by Squats Fitness Private Limited ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Return Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: www.fittr.com/terms-and-conditions.
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. We offer a 7 days' Return Policy for the eligible Products*.
f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods for consideration but does not include a person who purchases such goods to resell them.
c. "Date of Transaction" - means the date of purchase of any product, in accordance with the terms and conditions of the applicable product.
d. "Website" - means this website with the URL: www.fittr.com.
RETURNS
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to the Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. We will not process a return if You have placed the order for the wrong size of the product.
c. Return or Refund shall only be considered once the Customer concerned produces relevant documents and proof.
d. Return and Refund shall be subject to testing and verifying the alleged fault by an authorised person on behalf of Us.
e. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
f. The product will be eligible for replacement only if the same ring size is available in stock. In case the same ring size is out of stock, a refund shall be provided.
g. Once qualified, the refunds are applied to the original payment option.
h. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
i. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure.
All requests for returns must be made within 7 days' from the date on which the products were delivered. All returned items must be in new and unused condition, with all original box, product, accessories, tags and labels attached.
RETURN PROCESS
To return an item, please initiate the return request on the website from the “Contact Us” page. After requesting a return, place the item securely in its original packaging, and wait for the item to be picked up.
ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: support@fittr.com.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your product to process your refund or exchange. We will notify you by email when your refund or exchange has been processed.
RESPONSE TIME
a. Returns are normally processed within 14 - 28 Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 7 Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
EXCEPTIONS
-
Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product you purchased if:
-
The product purchased is sale items or promotional items (discounts, giveaways, etc.).
-
The products are not in the same condition as when they were delivered.
-
misused the product in a way that caused the problem.
-
You knew or were made aware of the problem(s) with the product or service before you purchased it.
-
Gifts or free services.
-
The product is broken, tampered or damaged.
-
The product is returned after the return window is closed or the Refund Period expires.
-
Any other exceptions apply under the Consumer Protection Act, 2019.
-
The product has normal wear and tear, including scratches and dents.
-
There is damage to the batteries other than due to a defect in materials or manufacturing.
-
There is damage to the product resulting from failure to use the Product in accordance with the instructions accompanying the Product or available at the website.
-
There is damage to the product resulting from an accident, flood, fire, misuse, or abuse.
-
There is damage resulting from unauthorised service performed, or damage resulting from tampering with or alterations to the Product, by anyone not authorised by Fittr. or
-
The Product is used with any application or software other than the Fittr Mobile App.
-
At our option, replacement products could be brand-new or refurbished. Fittr reserves the full right, in our sole discretion, to fix or replace the Product.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
CANCELLATION OF RETURN REQUEST
A request for return once made can be cancelled by contacting customer care at returns@fittr.com.
REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
INTERNATIONAL CUSTOMERS
The timelines provided for processing of returns in the case of international customers shall vary depending on mode of shipping etc. The Support Team at Fittr will keep the customers informed in such cases.
ADDITIONAL TERMS
These terms ("Return Policy") are in addition to the Fittr.com Terms and Conditions & Privacy Policy to which you agree to by using Fittr.com. In the event of any conflict between Fittr.com Terms and Conditions and these Return Policy Terms, these Return Policy Terms will prevail.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
080 6806 0300