{"id":6631,"date":"2020-06-25T00:17:20","date_gmt":"2020-06-25T00:17:20","guid":{"rendered":"https:\/\/www.filmicpro.com\/?page_id=6631"},"modified":"2024-10-11T15:25:28","modified_gmt":"2024-10-11T15:25:28","slug":"support","status":"publish","type":"page","link":"https:\/\/www.filmicpro.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(26,166,221,0.51) 14%|#000000 89%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(26,166,221,0.51)&#8221; background_color_gradient_start_position=&#8221;14%&#8221; background_color_gradient_end=&#8221;#000000&#8243; background_color_gradient_end_position=&#8221;89%&#8221; background_image=&#8221;https:\/\/www.filmicpro.com\/wp-content\/uploads\/2020\/06\/Soderbergh2.jpg&#8221; background_enable_video_mp4=&#8221;off&#8221; allow_player_pause=&#8221;on&#8221; custom_margin=&#8221;|0px||0px|false|false&#8221; custom_padding=&#8221;6vw||6vw||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|0px||0px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;off&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.16&#8243; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|auto||auto|false|true&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px|0px||0px|false|true&#8221; custom_padding_tablet=&#8221;40px||0px||false|false&#8221; custom_padding_phone=&#8221;40px|0px|0px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font_size=&#8221;5vw&#8221; header_line_height=&#8221;1em&#8221; header_3_font=&#8221;|700||on|||||&#8221; header_3_text_color=&#8221;#ffffff&#8221; header_3_font_size=&#8221;18px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;80%&#8221; max_width_tablet=&#8221;95%&#8221; max_width_phone=&#8221;95%&#8221; max_width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|0px|13px|-33px|false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|auto|20px|auto|false|true&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; animation_style=&#8221;fade&#8221; header_font_size_tablet=&#8221;10vw&#8221; header_font_size_phone=&#8221;10vw&#8221; header_text_shadow_style=&#8221;preset3&#8243; header_text_shadow_vertical_length=&#8221;0.3em&#8221; header_text_shadow_blur_strength=&#8221;1.4em&#8221; header_text_shadow_color=&#8221;rgba(0,0,0,0.24)&#8221; header_3_text_shadow_style=&#8221;preset5&#8243; header_3_text_shadow_horizontal_length=&#8221;0.05em&#8221; global_colors_info=&#8221;{}&#8221; header_3_font_size__hover=&#8221;22px&#8221; header_3_font_size__hover_enabled=&#8221;22px&#8221; header_3_letter_spacing__hover=&#8221;0px&#8221; header_3_letter_spacing__hover_enabled=&#8221;0px&#8221; header_3_line_height__hover=&#8221;1em&#8221; header_3_line_height__hover_enabled=&#8221;1em&#8221; header_3_text_shadow_style__hover=&#8221;none&#8221; header_3_text_shadow_style__hover_enabled=&#8221;none&#8221; header_3_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; header_3_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221;]<\/p>\n<h3><span>Quick Start, User Manual, Tutorials, Remote Guide &amp; Support<\/span><\/h3>\n<h1>Filmic Support<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;80%&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;75%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||15px|||&#8221; custom_margin_tablet=&#8221;||30px&#8221; custom_margin_phone=&#8221;|7px|2px|||&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||0px|||&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Tips, tricks, and tutorials are available to help you get the most from your Filmic products. If you are having issues, please check out our knowledge base or contact our support team below.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code raw_content_tablet=&#8221;<iframe id=%22HelpScoutFrame%22 src=%22https:\/\/filmicpro.helpscoutdocs.com\/%22 style=%22width:100%;height:1400px;border:none;%22 scrolling=%22no%22>Iframes not supported<\/iframe>&#8221; raw_content_phone=&#8221;<iframe id=%22HelpScoutFrame%22 src=%22https:\/\/filmicpro.helpscoutdocs.com\/%22 style=%22width:100%;height:1800px;border:none;%22 scrolling=%22no%22>Iframes not supported<\/iframe>&#8221; raw_content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<iframe id=\"HelpScoutFrame\" src=\"https:\/\/filmicpro.helpscoutdocs.com\/\" style=\"width:100%;height:1200px;border:none;\">Iframes not supported<\/iframe>[\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#e02b20&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/drive.google.com\/file\/d\/1PvD05BsvfKBFZXcaWEwirwmHs8v5fsGt\/view?usp=sharing&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Filmic Pro v6 User Manual&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; button_bg_color=&#8221;#c50d16&#8243; button_border_color=&#8221;#ffffff&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_contact_form captcha=&#8221;off&#8221; email=&#8221;info@filmicpro.com&#8221; title=&#8221;Contact Support&#8221; success_message=&#8221;Thanks for contacting Filmic support. We will review your submission and get back to you shortly. Due to a high volume of incoming tickets, our current response time is 3-4 business days. 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