“As an experienced Virtual Assistant, I bring a versatile skill set that spans customer service, appointment scheduling, administrative support, and content creation. With a background in managing client interactions, coordinating schedules, and providing exceptional customer service, I am committed to helping businesses run smoothly and efficiently. I have worked in various roles, including reception, cold calling, and administrative support, which has honed my ability to multitask and stay organized under pressure.
Whether you need help with managing your inbox, scheduling appointments, data entry, or creating engaging content, I am dedicated to delivering high-quality service with attention to detail. Let me help streamline your operations and contribute to your business success.”
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Kokemus
customer service specialist/ Receptionist
tammik., 2023 - jouluk., 2023
•
11 kuukautta
Vida Sarkodos
tammik., 2023 - jouluk., 2023
•
11 kuukautta
Delivered outstanding customer service to 50-100 clients by responding to inquiries, resolving issues, and ensuring high levels of client satisfaction.
Developed personalized responses for common customer issues, reducing response time and increasing efficiency by 80-90]%.
Managed calendars, scheduled appointments, and coordinated meetings for 50-100 clients, optimizing daily operations and reducing scheduling conflicts by 70-80%.
NJ, United States
tammik., 2023 - jouluk., 2023
•
11 kuukautta
Customer Support Specialist for amazon customers,
helmik., 2022 - tammik., 2023
•
11 kuukautta, 3 päivää
OriginDesigned
helmik., 2022 - tammik., 2023
•
11 kuukautta, 3 päivää
Provided tier-1 support for a customer service team, resolving 80-90% of customer complaints independently through chat and email.
Utilized shipstation to manage customer data, track interactions, and ensure accurate records for future use, increasing customer retention by 10-20%
Engaged in cold calling outreach to follow up on customer feedback, resulting in a 15% increase in customer retention.