I am an experienced Hotel Manager with a strong background in property maintenance, budgeting, marketing, and team management. I excel at overseeing day-to-day operations, including managing housekeepers to ensure that cleanliness standards are consistently met and all rooms are prepared to the highest quality. I am skilled in handling customer complaints, resolving issues promptly, and ensuring that every guest has a seamless and positive experience.
In addition to my operational expertise, I am proficient in managing budgets, tracking expenses, and optimizing costs to improve profitability. I have a passion for marketing and have successfully promoted properties through various channels, utilizing guest feedback and reviews to boost visibility and attract more bookings.
My proficiency in Excel enables me to create detailed reports, analyze data, and track performance metrics, improving both operational efficiency and overall guest satisfaction. With a combination of hands-on experience, strategic planning, and a focus on customer service, I am committed to delivering high-quality service, managing staff effectively, and driving success in every aspect of hotel management.