I have five years of experience in the BPO industry and as a customer support specialist, I possess a multiple that can drive your business towards success. My expertise lies in handling international Corporate Accounts, particularly in the areas of B2B financial, Retail and Retention, and Teleservices Corporate Representative. I am competent at managing Inbound and Outbound calls, voice and non-voice interactions, chats, emails, and providing technical assistance across multiple brands. As a graduate of Business Administration major in Marketing Management, I bring a valuable understanding of marketing and selling various products and services in local markets. I am well-versed in utilizing tools necessary for efficient work, such as CRM systems and data collection. Moreover, I have practical experience with campaign tools utilized in social media marketing, including Facebook Ads Manager, Twitter Ads, and Google Ads. This proficiency allows me to contribute effectively to your marketing initiatives. I am eager to expand my expertise and assist different businesses in achieving their growth targets. I embrace change and consistently challenge myself to improve. By leveraging my skills and adaptability, I am committed to making a positive impact on your organization.