Your Bill Explained
From 1st September 2024, we’ll be issuing your bills for the current month. These bills will include the monthly fee for the current month as well as any out of bundle usage/charges for the previous month. The total amount of monthly fees paid over the duration of your contract will not change.
We are updating our billing model to create a more seamless billing experience.
You are currently billed for both your monthly plan and usage which you make during the previous month. In the new billing model, you will be billed for the pay monthly plan during the same month. This change aligns our current billing model of fixed Internet and Mobile products, creating a more seamless customer experience.
![bill diagram2](https://www.epic.com.mt/wp-content/uploads/2024/07/bill-diagram2.png)
Bill of
AUGUST 2024
Monthly fee for July
Any usage for July
![bill diagram](https://www.epic.com.mt/wp-content/uploads/2024/07/bill-diagram.png)
Transitional Bill
SEPTEMBER 2024
Monthly fee for September
Monthly fee for August
Any usage for August
![bill diagram2](https://www.epic.com.mt/wp-content/uploads/2024/07/bill-diagram2.png)
New Bill
OCTOBER 2024
Monthly fee for October
Any usage for September
![New bill explained](https://www.epic.com.mt/wp-content/uploads/2024/07/New-bill-explained.png)
You will start getting billed for the monthly fee of the same month.
This means that during September only, you will be billed for both August and September monthly fee. We know that this will appear as a higher-than-usual bill but it is a one-time occurrence in order to align our billing period with home internet services and hence improve your experience.
Your invoice is divided into different sections reflecting different types of charges, as shown below.
Click on the below sections to get more detailed information
Invoice Details
4. Usage
Any usage is billed for the previous month
Need more help?
We’ve got you covered. Get more assistance with your monthly bills and payments here.