Your Bill Explained

From 1st September 2024, we’ll be issuing your bills for the current month. These bills will include the monthly fee for the current month as well as any out of bundle usage/charges for the previous month. The total amount of monthly fees paid over the duration of your contract will not change.

We are updating our billing model to create a more seamless billing experience.

You are currently billed for both your monthly plan and usage which you make during the previous month. In the new billing model, you will be billed for the pay monthly plan during the same month. This change aligns our current billing model of fixed Internet and Mobile products, creating a more seamless customer experience.

Bill of

AUGUST 2024

Monthly fee for July

Any usage for July

Transitional Bill

SEPTEMBER 2024

Monthly fee for September

Monthly fee for August

Any usage for August

New Bill

OCTOBER 2024

Monthly fee for October

Any usage for September

NEW BILLING MODEL

You will start getting billed for the monthly fee of the same month.

This means that during September only, you will be billed for both August and September monthly fee. We know that this will appear as a higher-than-usual bill but it is a one-time occurrence in order to align our billing period with home internet services and hence improve your experience.

Your invoice is divided into different sections reflecting different types of charges, as shown below.

i Click on the below sections to get more detailed information

Invoice Details

1. Account Number

Your account number and invoice number are on the first and second page of your bill. These details can be used when seeking assistance from our Care Team about any bill, or when making a payment towards an invoice.

2. Usage Billed For

You are always billed for the usage which you make the previous month. Billing includes any usage, charges, discounts, refunds and payments made from the first day until the last day of the previous month. Meaning that, any bill which you receive will show the previous month as the ‘Usage Billed For’ in the top section of your invoice.

3. My Pay Monthly Plan(s)

This reflects your Pay Monthly Plan and the fixed monthly price of that plan. The price is inclusive of VAT but does not include Excise Tax, which will be billed in a different section.

Please, note that your first bill will always include 2 charges – pro-rated charge of month of joining and full charge for upcoming month

4. Usage

Any usage is billed for the previous month

a. In Malta

If you are not subscribed to an Unlimited Plan and exceed your local monthly allowance, this section will list charges incurred for the extra usage made at the out of bundle rate.

These charges could include Voice Calls, SMS, Mobile Data and any other additional service which is not included in your Plan, such as WebSMS and MMS.

b. To International Numbers

Calls and SMS to International Numbers while in Malta, which are not covered by your Monthly Plan, will be billed in this section according to the rates outlined in your contract. More information on International Rates is available at https://www.epic.com.mt/calling-abroad/

c. Whilst Abroad

Travelling in EU:

If you had travelled in the EU and exceed any of your bundles, you will be charged at the standard local rates for out of bundle usage made there.

Travelling outside EU:

Standard world rates for non-Traveller Countries. These rates are available here.

The daily Traveller charge for days when you used your phone, listed according to the first usage made each day. Information on Traveller is available here.

5. Service Charge

This section will include any additional charges and add-ons (like Security) or administrative charges such as Printed Invoice Fee.

5. Other Charges, Discounts or Refunds

Any additional charges for the previous month will be listed here.

If you also had a discount or a refund applied the previous month, these will feature in this section as a negative balance and will be deducted from the overall bill.

6. Excise Tax

4% Excise Tax will apply on the overall total of the invoice.

7. Balance outstanding as at invoice date

This is the amount that needs to be paid. It includes the amount of your current bill and any previous pending bills.

Need more help?

We’ve got you covered. Get more assistance with your monthly bills and payments here.