[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.6.6″ _module_preset=”default” background_color=”#ffe500″][et_pb_fullwidth_header title=”The best customer care. Guaranteed.” subhead=”epic care” _builder_version=”4.6.6″ _dynamic_attributes=”background_image” _module_preset=”default” title_text_align=”left” title_text_color=”#000000″ title_font_size=”40px” subhead_text_color=”#000000″ subhead_font_size=”30px” background_enable_color=”off” background_image=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@” width=”100%” custom_padding_tablet=”||300px||false|false” custom_padding_phone=”||150px||false|false” custom_padding_last_edited=”off|desktop” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default” top_divider_style=”slant2″ top_divider_color=”#ffe500″ top_divider_height=”62px” bottom_divider_style=”slant2″ bottom_divider_color=”#f5f5f5″ bottom_divider_height=”40px”][et_pb_row _builder_version=”4.6.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” header_2_text_color=”#ce0058″]<\/p>\n
We believe you should always get the best standard of service, which is why we include our epic care guarantee to all our customers automatically. <\/p>\n epic care\u00a0 guarantee is all about making sure that when you need our assistance, you can rest easy knowing we will provide you with a solution easily and instantly, be it through our Ask Once promise or ensuring your continuous connectivity with our Seamless Phone Repair process<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default” top_divider_color=”#ffe500″ top_divider_height=”62px” bottom_divider_style=”slant2″ bottom_divider_color=”#f5f5f5″ bottom_divider_height=”40px”][et_pb_row _builder_version=”4.6.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default”]<\/p>\n Your time is precious and we don\u2019t want to waste it. This is why in most cases; we guarantee that we can provide you with an immediate solution when you contact us for the first time. If for any reason we should need some time to look into your query and cannot solve it there and then, we will commit to a fixed date by when we will get back to you. We are so committed to keeping our word that if for any reason we don\u2019t get back to you by this date, we will compensate you.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_row _builder_version=”4.6.6″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default”]<\/p>\n We hope you will never have to deal with a device that\u2019s not working. But if you ever have to deal with that, we understand how frustrating it is and we\u2019re here to ease that. The good news is that if you purchased your phone from epic Communications in the last 24 months, it\u2019s probably still under warranty. Just bring your device to our Birkirkara Service Centre and we will:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default” top_divider_style=”arrow3″ top_divider_color=”#373737″ top_divider_height=”44px”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_column type=”1_2″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_accordion _builder_version=”4.6.6″ _module_preset=”default”][et_pb_accordion_item title=”Who is epic care for?” open=”on” _builder_version=”4.6.6″ _module_preset=”default”]<\/p>\n All epic customers on top up plans, pay monthly and Fixed Mobile Services plans, excluding tailored services. Kindly refer to the T&Cs<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get compensated with epic care? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n If we fail to deliver a solution on time, you will be automatically eligible for compensation, should you not have received any other compensation in relation to the same issue. For eligible prepaid customers the compensation will be given in services on account on the same day when the solution is provided. For pay monthly customers the compensation will be given against the invoice of the following month.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the compensation referred to under epic care? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n The compensation shall be given in service. It is not transferable and cannot be exchanged for another form of compensation.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I get a loan phone? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n If the fault of the phone is still covered under a standard warranty, you will be entitled for a free of charge repair. During repair time a loan phone with similar capabilities will be provided. If the phone is out of warranty or has a voided warranty, a loan phone will also be provided, yet at a charge.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_accordion _builder_version=”4.6.6″ _module_preset=”default”][et_pb_accordion_item title=”Can I leave my faulty phone in any other stores? ” open=”on” _builder_version=”4.6.6″ _module_preset=”default”]<\/p>\n Phone repairs can only be dropped off at Birkirkara Service Centre and Gozo Service Centre. If you leave your phone for repairs at the Gozo Store it will be ready within 20 working days.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if my phone is lost or physically damaged? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n The warranty doesn\u2019t cover phones that are lost, stolen or physically damaged. Please don’t open the phone or have it repaired by anyone other than epic. The phone warranty will not apply if there are unauthorised repairs performed on the device. Please refer to device warranty terms and conditions for further details.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What happens when my phone is out of warranty or not purchased from epic? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n If you\u2019ve purchased your phone over 24 months, or if you didn\u2019t purchase it from epic we will still do our best to support you. We can send it for repair at a charge, if you agree to that, and during the repair period we will lend you a loan phone at a small fee. Alternatively, we will suggest a preferred repair shop.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do before visiting the epic Birkirkara Service Centre? ” _builder_version=”4.6.6″ _module_preset=”default” open=”off”]<\/p>\n Before visiting the epic Service Centre please ensure that you back up all your contact information first as this is deleted during the repair process to protect your personal information. Please remove your SIM card and all accessories from your phone. Information on your device includes: contacts not saved to your SIM, photos and applications you may have added.<\/p>\n If you have a power\/charger issue with your phone please bring along the charger with you so that we can test it during the repair.<\/p>\n Business customers may also avail themselves of our Onsite Support Service which brings our expert directly to your office.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.6.6″ _module_preset=”default” background_color=”#373737″ custom_margin=”-19px||-19px||true|false” custom_padding=”0px||0px||true|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” global_module=”439″ locked=”off”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.6.5″ _module_preset=”default” width_tablet=”100%” width_phone=”” width_last_edited=”on|tablet” custom_padding=”0px||0px||true|false”][et_pb_column type=”1_2″ _builder_version=”4.6.5″ _module_preset=”default” custom_padding=”80px||80px||true|false” custom_padding_phone=”||||true|false” custom_padding_last_edited=”off|phone”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” header_2_font_size=”51px” background_layout=”dark” text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|phone”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ module_class=”why-epic-column” _builder_version=”4.6.5″ _module_preset=”default” background_enable_color=”off” position_origin_a=”center_center” custom_padding_tablet=”32px||32px||true|false” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|tablet” background__hover_enabled=”off|hover”][et_pb_image src=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2020\/10\/4.5G-300×95.png” title_text=”4.5G” align=”center” admin_label=”Image” _builder_version=”4.6.5″ _module_preset=”default” position_origin_a=”center_center” width=”100%” custom_margin=”15px||15px||false|false”][\/et_pb_image][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” position_origin_a=”bottom_center” text_orientation=”center” width=”100%”]<\/p>\n Malta’s #1 [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ module_class=”why-epic-column” _builder_version=”4.6.5″ _module_preset=”default” background_enable_color=”off” position_origin_a=”center_center” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”32px||32px||true|false” custom_padding_last_edited=”on|phone” background__hover_enabled=”off|hover”][et_pb_image src=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2020\/10\/trusted-partner.png” title_text=”trusted-partner” align=”center” admin_label=”Image” _builder_version=”4.6.5″ _module_preset=”default” position_origin_a=”center_center” width=”100%” custom_margin=”15px||15px||false|false”][\/et_pb_image][et_pb_text _builder_version=”4.6.5″ _module_preset=”default” position_origin_a=”bottom_center” text_orientation=”center” width=”100%”]<\/p>\n Trusted [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ module_class=”why-epic-column” _builder_version=”4.6.5″ _module_preset=”default” background_enable_color=”off” position_origin_a=”center_center” custom_padding_tablet=”” custom_padding_phone=”32px||32px||true|false” custom_padding_last_edited=”on|phone” background__hover_enabled=”off|hover”][et_pb_image src=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2020\/10\/standard-service.png” title_text=”standard-service” align=”center” admin_label=”Image” _builder_version=”4.6.5″ _module_preset=”default” position_origin_a=”center_center” width=”100%” custom_margin=”15px||15px||false|false”][\/et_pb_image][et_pb_text _builder_version=”4.6.6″ _module_preset=”default” position_origin_a=”bottom_center” text_orientation=”center” width=”100%”]<\/p>\n Experience great [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" epic care guarantee We believe you should always get the best standard of service, which is why we include our epic care guarantee to all our customers automatically. epic care\u00a0 guarantee is all about making sure that when you need our assistance, you can rest easy knowing we will provide you with a solution easily […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/pages\/530"}],"collection":[{"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/comments?post=530"}],"version-history":[{"count":1,"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/pages\/530\/revisions"}],"predecessor-version":[{"id":238003,"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/pages\/530\/revisions\/238003"}],"wp:attachment":[{"href":"https:\/\/www.epic.com.mt\/wp-json\/wp\/v2\/media?parent=530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Ask Once<\/h3>\n
Seamless Phone Repair<\/h3>\n
\n
Why epic?<\/h2>\n
4.5G Network<\/p>\n
Partners<\/p>\n
standard of service<\/p>\n