{"id":337835,"date":"2023-03-07T11:57:37","date_gmt":"2023-03-07T10:57:37","guid":{"rendered":"https:\/\/www.epic.com.mt\/?page_id=337835"},"modified":"2024-08-05T10:39:47","modified_gmt":"2024-08-05T08:39:47","slug":"epic-tv-faqs","status":"publish","type":"page","link":"https:\/\/www.epic.com.mt\/epic-tv-faqs\/","title":{"rendered":"Epic TV FAQs"},"content":{"rendered":"

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SUPPORT MENU<\/h6>\n

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How can we help?<\/h2>\n

<\/span><\/p>\n

\u00a0Get the answers to your questions about everything including, setup and login, subscriptions and devices, broadband connection, TV self-Installation guide and more.<\/span><\/p>\n

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Learn how to use Epic TV <\/span><\/h2>\n

Download our self-installation user manuals including features and functionalities.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.24.3″ _module_preset=”_initial” custom_margin=”0px||0px||false|false” custom_padding=”5px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” link_option_url=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2023\/03\/TV-Guide.pdf” global_colors_info=”{}”][et_pb_blurb title=”STB Leap S1″ image=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2023\/10\/leap-s1-front-stb.png” _builder_version=”4.24.3″ _module_preset=”default” header_level=”h2″ header_text_align=”center” body_text_color=”#CE0058″ background_enable_color=”off” text_orientation=”center” width=”70%” module_alignment=”center” custom_padding=”0px|0px|0px|0px|false|true” global_colors_info=”{}”]<\/p>\n

Download the online guide<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” link_option_url=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2023\/10\/TV-SMART-ANDROID-TV-BOX-LEAP-S3-GUIDE_2.pdf” global_colors_info=”{}”][et_pb_blurb title=”STB Leap S3″ image=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2023\/10\/SRT_403_LEAPS3_1000x1000_perspective-left.png” _builder_version=”4.24.3″ _module_preset=”default” header_level=”h2″ header_text_align=”center” body_text_color=”#CE0058″ background_enable_color=”off” text_orientation=”center” width=”70%” module_alignment=”center” custom_padding=”||||true|true” border_color_all=”#CE0058″ global_colors_info=”{}”]<\/p>\n

Download the online guide<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” link_option_url=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2023\/10\/TV-SMART-ANDROID-TV-BOX-LEAP-S3-GUIDE_2.pdf” global_colors_info=”{}”][et_pb_blurb title=”STB HP44H” url=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2024\/06\/TVBox_UserManual_EPIC_270624_Kontur_M.pdf” image=”https:\/\/www.epic.com.mt\/wp-content\/uploads\/2024\/06\/EPIC-TV-Box-Kontur-1.png” _builder_version=”4.24.3″ _module_preset=”default” header_level=”h2″ header_text_align=”center” body_text_color=”#CE0058″ background_enable_color=”off” text_orientation=”center” width=”70%” module_alignment=”center” custom_padding=”||||true|true” border_color_all=”#CE0058″ global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Download the online guide<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”_initial” background_color=”#F5F5F5″ custom_padding=”30px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.23″ _module_preset=”_initial” custom_margin=”-3px||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”_initial” text_font_size=”16px” header_2_text_color=”#CE0058″ global_colors_info=”{}”]<\/p>\n

Setup and Login<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#F5F5F5″ closed_toggle_background_color=”#F5F5F5″ icon_color=”#CE0058″ _builder_version=”4.25.2″ _module_preset=”_initial” global_colors_info=”{}”][et_pb_accordion_item title=”How do I set up my TV by Epic app?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” background_color=”#FFFFFF” background_enable_color=”on” global_colors_info=”{}”]<\/p>\n

In case installation service is requested, you will receive Set Top box (STB) to be installed on the day of installation via the installer. For installation to be successful, you need to have an active Gmail account<\/b>. Kindly make sure that you have handy both the email address and password of your Gmail account.<\/p>\n

A Gmail account is only required for Leap S1 and Leap S3, not required for HP44H.<\/strong><\/span><\/p>\n

In case of self-installation,<\/p>\n