Frequently asked questions
Elvie Pump is designed to be worn with your standard nursing bra. Elvie Pump needs to be firmly pressed against your breast, there should be no gaps between Elvie Pump and your breast.
Each and every bra has a different level of support, so make sure to get the compression right before each session. If you are using a particularly structured and inflexible bra, the Bra Adjuster may be used to create more room.
Every Elvie Pump comes with a 24 mm Breast Shield and one other size. If needed, 21 mm and 28 mm Breast Shields are available to buy. If you need spare 24 mm Breast Shields, these are also available to buy.
Our Breast Shields are sized based on the width of the base of your nipple. To find out your size, please use our Breast Shield sizing tool.
Elvie Pump has a stimulation and an expression mode, as well as seven intensity settings so you can find the level that is most comfortable and efficient for you.
Using the Pump with Elvie app will allow you to access Elvie Pump's smart features, including remote control, live milk monitoring and viewable pumping session history. You will also be notified via the app whenever there is a firmware upgrade. Firmware upgrades improve the function of your Pump. Some features that have been included in firmware upgrades so far include personalizing intensity settings and the ability to dim the light on the Play / Pause button. We always recommend you use the app so you will be notified of the latest features and get the best out of your Elvie Pump.
Elvie Pump is an intimate product. For hygiene and safety reasons, it can only be used by one person.
This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Terms of Sale for full details about your rights.
For your peace of mind, the Hub (pump mechanism) has a two year warranty and the washable components have a 90 day warranty. Any additional Elvie Pump accessories you may buy also have a 90 day warranty. For full details see elvie.com/warranty.
We also have a Customer Care Team who are ready and waiting to help you through your pumping journey.