HOW TO ACTIVATE MISSED CALL ALERT (MCA)

1. Dial *140#
2. Select option 6 (Missed call alert)
3. Select option 1(activate MCA service)

What are the SMS types?

Short Messaging Services is used to send text messages to customers’ contacts. There are two types of SMS;

• P2P – two or more people communicate over text messaging
• A2P – Process of sending mobile messages from an application to a mobile user

What are the benefits?

Bulk SMS Web Portal is an Econet web-based platform used to advertise directly to your customers. One can log in to the web platform using a phone, tablet, and computer.
A2P provides a platform for business enterprises to market their products directly to mobile phone customers. It has proven to be the most effective way of communicating with customers.

To register contact us at digital.products@econet.co.zw.

Receive a detailed history of the calls you have made with our Call History service.

How to Retrieve Your Call History on A Prepaid Line

• You must be the registered owner of the line.
• You have to make the request for your Call History in person.
• Visit our Head Offices in Msasa or the nearest Econet Shop  with your original ID, a photocopy and your SIM certificate.
• There may be an additional fee depending on the number of copies you need.
• This process can take up to 7 days to be completed.
• Please note, there is a processing fee of $1.

How to Retrieve Your Call History on A Post-Paid Line

• You must be the registered owner of the line.
• You can request your call history in person or via email if you are registered for the E-Bills Service.

How to Retrieve Your Call History for Third Party Requests

• You must be the registered owner of the line.
• You have to make the request for your Call History in person.
• Exceptions are made in the case of matters of a legal or criminal nature.
• A police report will therefore be needed to grant approval for the request.
• All communication involving the case will be made directly with the police department and not with the parties involved. This means that our legal team will only give the records to the police department.

How to Retrieve Call History for Data Records

• You can filter the type of records you want to view and specify that you only want to see your data consumption.
• The records will include the time the data connections were made and the volume of data that was used.
• The records do not indicate the websites or the pages you may have visited.

Let someone know you need them to call you with the Call Me Back service.

There are three types of Call Me Backs:

1. On-Net Call Me Back (Econet to Econet)
   You can send on-net call me backs to other Econet subscribers. They are free of charge and you can send up to 5 per day!
2. How to Send an On-Net Call Me Back
   Dial *555*Mobile Number#
3. Call Home Call Me Back 
   You can send up to 5 FREE Call Me Backs to Call Home lines in South Africa.
4. How to Send a Call Home Call Me Back
   Dial *146*CallHomeNumber#
   Or
   • Dial *146*100#
   • Select Option 2 – Call Me Back
   • Enter the recipient’s Call Home number and send
5. International Call Me Backs
   Buddie and Econet Premium customers can also send Call Me Backs to any international number for $0.02 per Call Me Back.

How to Send an International Call Me Back

Dial *555*International Number#

Making a business call with a group of people or simply catching up with friends is easy with conference calling. It’s a service that lets you to talk to more than one person at a time during a call.

How It Works

• You initiate a call and while you are on that call, you can add other people by selecting “Add Call” on your handset.
• Only the person who is calling is charged for the call, the recipients are not charged.

Enjoy everything you love about Facebook on a handset without an internet connection. Browse your newsfeed, update your status, post on your friends’ walls, send and receive friend requests, message your friends, and get all your notifications with Facebook USSD.

How to Register

1. Dial *325#
2. You will be prompted to enter your Facebook username & password.

Price

• Daily: $0,10
• Weekly: $0,50
• Monthly: $1,50

How It Works

Dial *325# and select one of the following:

• Newsfeed
• Update Status
• Post on Wall
• Friend Request
• Messages
• Notifications
• Account Settings

Shortcuts

• Special Status Update: Dial *325*75# to update your status instantly.
• Birthdays: Dial *325*76# to view today’s, upcoming and past birthdays.
• Facebook Chat: Dial *325*33# to view friends who are online and send them messages.

Your subscription is automatically renewed at the end of validity. To cancel your subscription, you must dial *325*22#.

Get sermons, Bible readings, inspirational verses, songs, hymns and more details about daily religious practices delivered to your phone – subscribe today!

Costs:

Daily $0,10; Weekly $0,50; Monthly $2

How to Subscribe

1. Simply SMS “SUB1[space][Keyword]” to 33205. E.g.  SUB1 SDAN
2. On successful registration you will receive a confirmation SMS.
3. Then, you will start getting daily devotional messages via SMS.

Service Tips

• To get full instructions and assistance SMS “HELP” to 33205
• To receive list of live churches and their keywords SMS “CHURCH” to 33205
• If you have not received your daily devotional SMS “DEV” [space] [Keyword] to 33205
• To get full instructions and assistance on how to subscribe SMS “SUB” to 33205
• To unsubscribe SMS “UNSUB CHURCHNAME” to 33205

Customer care

Our customer care interface is there to help you with any enquiries and your billing history for the past 360 days:
You can check the following:

• Subscription status
• Subscription date
• Last billing date
• Next renewal date

Get Alpha Media House (AMH) Headlines

Register today and get SMS alerts that cover all the top stories from AMH publications – Newsday, Zimbabwe Independent and The Standard for 80c per week. The SMS alerts cover top stories from all AMH publications.

How to Register

• SMS “Yes” to 35569
• To deregister SMS “NO” to 35569

Stay up-to-date on the latest regional news, market news, sports news and more by signing up for our News Service. Get news delivered directly to your phone via SMS for only $0,75 per month, $0,25 per week or $0,05 per day. Simply send an SMS with the keyword to 35353.

How It Works

On successful registration a confirmation message with the following details will be sent to you:

• Subscription Status
• Subscription Date
• Last Billing Date
• Next Renewal Date

Never miss a message with our Voicemail service! Callers can leave you a message when your phone is off or you are unable to answer. Their call will be automatically routed to your personal answering machine.

How to Activate Voicemail

1. Go to call/phone settings, select divert option of your choice e.g. “divert if busy or unanswered”
2. Enter the voicemail number 122, this is where all your unanswered calls will be diverted to.

How to Subscribe for Voicemail

1. Dial *140#
2. Select Option 5: Missed Call Alert and Voicemail Service
3. Select Option 3: Activate Voicemail Service

Alternatively, press **62*122#

How to Divert Calls to Voicemail

1. All calls: **21*122# then dial
2. When busy: **67*122# then dial
3. Unanswered: **61*122# then dial
4. Not reachable: **62*122# then dial
5. To cancel all diverts: ##002# then dial

How to Retrieve Voicemail

1. Dial 122
2. Enter default password 321

How to Change Your Voicemail Password

1. Dial 122 and enter old password then #
2. Select Option 5
3. Select Option 3 and enter new password twice

How to Set Up Your Own Personal Greeting

1. Dial 122 and enter voicemail password
2. Select option 5:
3. Select option 1:  Set your greeting
4. Select option 2: Record a personal greeting
5. Select option 1: You will be prompted to record your greeting and then press #

How Voicemail Works

• A maximum of 10 voice messages can be deposited in your voicemail box.
• When the mailbox is full, old messages are overwritten by the new ones.
• All unheard voicemail messages are kept in the system for 5 days and all heard voicemail messages are kept in the system for 3 days.
• Callers that leave voice messages will be charged the normal voice tariff and you will not be charged for retrieving your voice messages.