Ultimate Plans | du™

Our Business Accelerate plans are now Ultimate.

1. What are the Ultimate Plans?
   Supercharge your business with Ultimate Plans, the ultimate digital solutions for SMEs.
   
   Ultimate Plans are a comprehensive digital solution for small and medium-sized enterprises (SMEs) that provides a range of services in a single package, including ultra-high-speed broadband, multi-voice lines, productivity, security, digital marketing, e-Commerce and flexibility of choosing a variety of add-ons.
   
   It is designed to meet the needs of SMEs across different industry verticals and sizes, providing you with a one-stop shop for all your connectivity and digital needs without having to worry about managing multiple vendors. Tools provided with Ultimate plans will improve your employee productivity and enhance customer and supplier interactions.
2. What are the benefits associated with the Ultimate plans?
   The all-inclusive solution tailored to your specific needs, comes with high-speed internet, a voice line, an internet router with firewall capabilities, a landline desk phone, Microsoft 365 Basic, endpoint security, .ae domain and so much more.
   
   

   Benefit	Description
   Simplicity	A one-stop shop for SMEs’ communication and connectivity requirements.
   Flexibility	A flexible solution that can be customised to meet the unique needs of SMEs. Our Flexi Play options allow you to choose the add-ons that are applicable for your industry.
   Reliable connectivity	Ultra-high-speed fibre broadband connection that enables SMEs to stay connected and productive at all times and much higher upload speeds.
   Productivity	Includes up to 8 Microsoft 365 licenses depending on the package you choose. Microsoft 365 is a suite of cloud-based productivity tools that includes Microsoft Teams, Word, Excel, PowerPoint, and more. These tools can help businesses improve their productivity and collaboration.
   Security	Advanced security features that protect SMEs from cyber threats and data breaches. Bit Defender Total Security: Comprehensive solution that provides your end points with antivirus protection, ransomware protection and protection from browsing malicious sites. Stateful firewall: Advanced router that we supply with the broadband comes with stateful firewall capability that can monitor active connections and analyze traffic for any potential attacks and data breach risks.
   Online presence	Get your business online with a supplied .ae and .com domain and be ready to serve local and international customers. GoDaddy’s ecommerce starter solution can help you create an online presence for your business and sell your products and services online.
   Support	We understand how critical it is for you to be connected with your customers. Our support team is available for you 24x7.

3. What is included in the e-Commerce Starter Kit?
   The e-Commerce Starter Kit offers all state-of-the-art digital tools to elevate your online presence, allowing your business to break geographical boundaries. Your 1-year free subscription to the e-Commerce Starter Kit includes:
   
   Domain Name:

   • One .com domain name, non-premium (premium names are subject to additional fee)
   • User-friendly domain management tools
   • Integrated SSL

   
   Business Emails:

   • Emails matching your domain
   • 5 user mailboxes (10GB total)
   • Easy-to-use features like calendar, contacts, and tasks
   • Customisable webmail portal

   
   e-Commerce:

   • Full e-Commerce functionality on your website
   • Listing of up to 100 products
   • Selling on Facebook and Instagram
   • Selling digital content (eBook, music, videos, and arts etc.)
   • Mobile-friendly store
   • Integrated coupons and marketing tools
   • Order and inventory management
   • 40+ payment gateways (including Paypal, Stripe, MyFatoorah etc.)
   • Global shipping and multicurrency
   • Unlimited web page hosting
   • English and Arabic language support

   
   Digital Marketing:

   • Social media integration (Facebook, Instagram & Twitter)
   • Integrated SEO tools
   • Web analytics, Google tags
4. How can I subscribe to the Ultimate plans?
   You can subscribe to the Ultimate plans by:
   

   • Visiting your nearest du shop with the required documents
   • Requesting a call back through our website
   • Contacting us at business.customercare@du.ae
   • Calling us at 800 188 (only for enquiries and follow up)
5. What are the documents that are needed to subscribe to the Ultimate plans?
   You will need the following to subscribe:

   • The main application form and the Ultimate plans application form
   • A valid trade license and an establishment card
   • A valid passport, visa and Emirates ID of the owner (as per TL, EC or POA)
   • An Ejari or a title deed
   • A valid passport, visa and Emirates ID (in case you have an authorisation)
6. What are the features of a router that comes with the Ultimate plans?
   The included router has the below features:
   

   • Dual Band Wi-Fi
   • Gigabit LAN
   • Voice Ports
   • Firewall (firewall capabilities vary with the router model)
     1. Standard - SPI Firewall, Anti DoS Attack
     2. Advanced - Remote URL Filtering, Intrusion Prevention Systems (IPS), Application-based ACL
     3. Pro - Intrusion Prevention Systems (IPS), Application-based ACL
7. What are the Voice Benefits included in my Ultimate plan?
   The Ultimate Voice plan includes below:
   

   • A voice line (Based on your speed, you will get one of the below):
     1. Business landline – a digital landline connection
     2. Business Trunk line – a main landline connection with multiple extensions
     • Landline desk phone
     • Free National calls
     • 100 National mobile minutes
     • 100 International minutes to 190 destinations
8. What’s included in Microsoft 365 Basic License?
   Microsoft 365 Basic includes the below:
   
   Secure cloud services:

   • Microsoft Teams
   • OneDrive
   • SharePoint
   • Exchange

   
   Web and mobile apps only (up to 5 devices per user):

   • Word
   • Excel
   • PowerPoint
   • Outlook

   
   For more information, please visit du.ae/M365.