< Business Essential Plans | du™
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High-speed business internet.

Direct internet with a reliable connection.

Essential and Premium internet

Connect with high-speed internet and reliable secure service with Business Essential and Managed Broadband Premium.

All our plans include:

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6 days/week installation
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Dedicated Account Managers
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24x7 Support
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World-class networks
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High-speed internet
Choose
Choose
You Pay

Starting from AED 5,200 /month

One-time activation AED 2,400 +5% VAT
12, 24 and 36 months Contract
You Get

Managed Broadband Premium

Best for advanced business needs.

  • Best for businesses who need dedicated and direct internet access backed by SLA contracts to guarantee the highest level and quality of service.

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2 Mbps – 10 Gbps
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Static IP
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Service level Agreement
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Managed router
  • Premium Support 24X7
  • Unlimited usage
  • Managed Service Portal
  • Synced upload and download speeds
Important Info
You Pay

AED 2,990 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 1 Gbps

Best for 1-100 business devices.

  • Best for businesses with heavy use of email, internet browsing/downloads, large file sharing, e-commerce, cloud computing and online video conferencing, with up to 5 business applications.

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1 Gbps Download speed
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100 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
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Important Info
You Pay

AED 2,050 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 700

Best for 1-100 business devices.

  • Best for businesses with heavy use of email, internet browsing/downloads, large file sharing, e-commerce, cloud computing and online video conferencing, with up to 5 business applications.

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700 Mbps Download speed
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70 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
  • Flexible no contract option at AED 4,650/month
Important Info
You Pay

AED 1,550 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 500

Best for 1-100 business devices.

  • Best for businesses with heavy use of email, internet browsing/downloads, and file sharing, as well as heavy video conferencing, with up to 5 business applications.

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500 Mbps Download speed
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50 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
  • Flexible no contract option at AED 3,650/month
Important Info
You Pay

AED 1,250 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 275

Best for 1-100 business devices.

  • Best for businesses with heavy use of email, internet browsing/downloads, and file sharing, as well as heavy video conferencing, with up to 3 business applications.

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275 Mbps Download speed
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30 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
  • Flexible no contract option at AED 2,850/month
Important Info
You Pay

AED 950 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 150

Best for 1-50 business devices.

  • Best for business with moderate email, internet and file sharing needs as well as online video conferencing, with up to 2 business applications.

 
 
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150 Mbps Download speed
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15 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
  • Flexible no contract option at AED 2,250/month
Important Info
You Pay

AED 810 +5% VAT /month

One-time activation AED 200 +5% VAT
12 Months Contract
You Get

Business Essential 100

Best for 1-10 business devices.

  • Best for business with light email, internet and file sharing, with up to 2 business applications.

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100 Mbps Download speed
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10 Mbps Upload speed
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Unlimited Internet usage
  • Affordable rates
  • Dedicated Account Manager
  • Flexible no contract option at AED 1,850/month
  • -

Important Info

Our business benefits

Our world-class services can be the key to your success. Take a look at all the benefits we can offer you:
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Latest business devices

Boost your business productivity with the latest office devices, smartphones and tablets available.

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One-stop shop

Manage everything from fixed line, internet, POS transaction, data upload and more with reliable and secure services.

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Tailor-made solutions

Success comes in all sizes and we have the necessary skills to meet all your business needs.

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Service value

Enjoy worry-free communication knowing that you are getting the best prices and value for money.

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Super-reliable fixed fibre network

With our dedicated engineers to manage our networks 24/7, you'll enjoy peace of mind with du fiber network.

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Ready to help

Enjoy 24/7 personalized support whenever you may need it.

FAQs

Some important information about our plans you should know.
  1. What are the Business Essential plans?
    The Business Essential is a set of high-speed plans of up to 1 Gbps that offers unlimited internet use at affordable rates starting from as low as AED 810/month. The Business Essential plans is best for the small and medium businesses looking for reliable and cost-effective internet plans.
  2. What are the main features of the Business Essential plans?
    The main features of the Business Essential plans include:
    • An unlimited use of the internet.
    • Download speeds of up to 1 Gbps.
    • Cost-effective rates starting from as low as AED 810/month.
  3. What are the speeds and charges for the Business Essential plans?
    Download speed Upload speed Monthly fee (12-month contract) Monthly fee (no contract)
    100 Mbps 10 Mbps AED 810 AED 1,850
    150 Mbps 15 Mbps AED 950 AED 2,250
    275 Mbps 30 Mbps AED 1,250 AED 2,850
    500 Mbps 50 Mbps AED 1,550 AED 3,650
    700 Mbps 70 Mbps AED 2,050 AED 4,650
    1 Gbps 100 Mbps AED 2,990 Not Available
  4. How do I know which speed to choose?
    Your ideal speed depends on the number of users/devices within your business, the number of business applications you use, and how you use the internet on a day-to-day basis.
    See the table below for more:

    Speed Best for
    100/10 Mbps
    • Businesses with up to 10 users or devices
    • A light amount of email and web browsing, data backup, file sharing capabilities
    • Up to two business applications
    150/15 Mbps
    • Businesses with up to 50 users or devices
    • A moderate amount of email and web browsing, data backup, file sharing and online video conferencing
    • Up to two business applications
    275/30 Mbps
    • Businesses with up to 100 users or devices
    • A heavy amount of email and web browsing, data backup, file sharing and online video conferencing
    • Up to three business applications
    500/50 Mbps
    • Businesses with up to 100 users or devices
    • A heavy amount of email and web browsing, data backup, file sharing and online video conferencing
    • Up to five business applications
    700/70 Mbps
    • Businesses with up to 100 users or devices
    • A heavy amount of web browsing and hosting, email transfers, e-commerce, cloud computing, data backup, large file sharing and online video conferencing
    • Up to five business applications
    1 Gbps / 100 Mbps
    • Businesses with up to 100 users or devices
    • A heavy amount of web browsing and hosting, email transfers, e-commerce, cloud computing, data backup, large file sharing and online video conferencing
    • Up to five business applications
  5. What if I cancel my subscription within the contract’s minimum term?

    If you cancel the subscription before your contract term ends, you’ll be charged an early termination fee equal to one month’s charge plus any discounts you’ve used.

  6. How can I get more information on how to subscribe to the Business Essential plans as a new customer?
    To get more information on how to subscribe to the Business Essential plans, you can:
    • Call us on 800 188
    • Request a call back through our website
    • Visit our nearest shop with the required documents
    • Email us on business.customercare@du.ae
  7. What will happen to my plan at the end of my 12-month contract period – the Minimum Term?

    After completing your Minimum Term of 12 months, you can choose to renew again with a yearly contract or continue on a higher monthly plan by giving a written notice about the preferred option 30 days prior to expiry of the Minimum Term. If you decide to terminate the monthly plan after completing the Minimum Term, there will be no early termination fee.

  8. What happens if I’m subscribed to the old Business Professional plan?

    If you’re subscribed to our old Business Professional plans, you’ll continue to enjoy your existing benefits.

  9. Can I change my plan to the Business Essential if I’m already subscribed to the Broadband Premium plans?

    You’ll need to deactivate your existing plan first in order to activate a new Business Essential plan.
    For more information on how to switch between plans, please contact your Account Manager.

  10. Can I get a device with a Business Essential plan?

    Unfortunately, the Business Essential plans don’t come with devices. However, you can check our Business Complete bundles that also offer high-speed internet along with voice services, office tools and a fully/subsidized device (with a wide range of smartphones and business devices to choose from).

  11. Can I change the speed of my Business Essential plan within the contract period?

    Yes, you can upgrade or downgrade your internet speed at any time. In case of a downgrade, you’ll have to pay a downgrade fee equal to one month’s charge of your current plan. In case of an upgrade/downgrade within the minimum contract term, we will not reset the contract, and the remaining commitment months will continue counting from the original date of activation. For more information, please contact your Account Manager.

  12. What do I do if I face a problem with my Business Essential plan?

    In case of any issues with your service, please call us on 800 188.

  13. What is the GITEX promotion for security services?

    During the week of GITEX, customers that subscribe to our Business Essential packages that start with 150 Mbps, will be able to redeem one free DDoS protection license for the first five months.

  14. Who is eligible to subscribe to DDoS protection?
    • Only new customers purchasing Business Essential packages that start with 150 Mbps during the GITEX period
    • Existing customers will not be able to enjoy this benefit unless they purchase a new Business Essential plan that starts with 150 Mbps
    • No migration is allowed
  15. What is DDoS protection?

    DDoS protection is a comprehensive, sophisticated protection system that includes a complete package of convenient and cost-effect security features.

  16. How much I will be charged after the first five months of free DDoS protection?
    You will be charged as per the below table after the five months of your free DDoS protection license is redeemed, plus the Business Essential plan you have selected.

    Business Essential Plans Speed Price ( AED)
    150 Mbps 95
    275 Mbps 125
    500 Mbps 155
    700 Mbps 200
    1000 Mbps 299
  17. What happens if I want to cancel my DDoS protection license after 5 months?
    If you cancel the subscription before your contract term ends, you’ll be charged an early termination fee equivalent to a one-month charge of the Business Essential plan that you have selected, plus any discounts that you’ve redeemed.
  18. When is this offer valid until?
    This offer is only valid during the week of GITEX, between 10 October and 14 October 2022.
  19. What is the duration of this contract?
    The duration of the contract is 12 months.
  1. What is Managed Broadband Premium?
    Managed Broadband Premium is a service that provides high-speed internet access as well as:
    • Speeds from 2 Mbps up to 10 Gbps
    • Equal speeds (upload = download)
    • A router, managed by us
    • Service Level Agreements (SLAs)
    • Management and monitoring by our Customer Network Operations Centre (CNOC)
    • Five usable static IP addresses (with the option to add more)
  2. What’s the difference between Managed Broadband Premium and the Business Broadband Unlimited?
    Business Broadband Unlimited is the unmanaged version of the Internet service. While it does offer the option of equal upload and download speeds as well as additional IP addresses, Managed Broadband Premium comes with a number of extra services, including:
    • A managed router
    • Various monitoring and management tools
    • Support from our CNOC (customer network operation center)
    • Service Level agreement (SLAs) and monthly reports
    • A Managed Service Portal
    • Activate notification and support system
  3. What plans are available with Managed Broadband Premium?
    The different plans available offer different speeds:

        Speeds    
    2 Mbps 4 Mbps 8 Mbps 10 Mbps 12 Mbps
    16 Mbps 20 Mbps 30 Mbps 40 Mbps 50 Mbps
    60 Mbps 70 Mbps 80 Mbps 90 Mbps 100 Mbps
    200 Mbps 250 Mbps 300 Mbps 400 Mbps 500 Mbps
    600 Mbps 750 Mbps 800 Mbps 1 Gbps 2 Gbps
    4 Gbps 6 Gbps 8 Gbps 10 Gbps  
    These plans all come with a managed router, a Standard SLA, monthly SLA reports, around-the-clock monitoring and management by our Customer Network Operations Centre and access to a Managed Service Portal at www.msreports.du.ae.
    You can also choose to add the following as optional items with additional charges to be applied.

    Item
    • Extra IP (8)
    • Extra IP (16)
    • Extra IP (32)
    • Extra IP (64)
    • Extra CPE 1
    • Extra CPE 1
    • Extra CPE 1
    • Premium SLA
    • Managed DDoS
  4. What is a Service Level Agreement?

    The Service Level Agreement (SLA) is essentially your service contract defined. It’s our guarantee to you of a specific set of parameters and promises like the scope of the service, quality assurance and timelines and responsibilities that we set and agree upon together.

    Note: We call these parameters Key Performance Indicators (KPIs) and these not only help us to keep your services on track, but also allow you to hold us accountable to our promises.

  5. What are these KPIs?
    • Service Fulfillment: our promise to deliver your service in X days.
    • Service Availability: making sure your service is yielding effective results.
    • Service Restoration: addressing and fixing any damaged service within X days according to the level of Severity.
    • Service Performance: making sure the quality of the connection (measured by Latency, Packet Loss and Jitter) meets the agreed upon level.
  6. What kinds of SLAs are available?

    The Standard SLAs are default. You can also choose the Premium SLA – with a different and specialized set of KPIs to suit your needs.

  7. How many IP addresses are given with each Managed Broadband Premium connection?

    With Managed Broadband Premium, you get a group of eight static IPs for each connection, five of which are usable.

  8. Can I add more IP addresses?

    Yes you can. Extra IP addresses can be added to your connected with an OTC.

  9. Can I choose a different router?

    Yes you can. If you don’t like the managed router that we offer, you can buy any of the additional routers we provide to use with your service.

  10. Can I change my service type? I.e. from Premium to Essential and vice versa?

    Switching from Premium to Essential is considered a downgrade and you’ll be charged a fee equal to one month of your current MRC. Switching from Essential to Premium is an upgrade and is free.

  11. What will happen to my Managed Broadband Premium at the end of my contract period?

    You’ll be notified 45, 30, 15, and 1 day(s) prior to the end of your contract period by SMS and email, informing you that your service will be automatically renewed for a similar period following the expiry of the minimum term. Auto-renewal will occur unless you choose to cancel it with a written notice, sent 30 days prior to the expiry of your contract.

  12. I’m a new customer, how can I get more information on how to subscribe to Managed Broadband Premium?
    • Call us on 800 188
    • Request a call back through our website
    • Visit our nearest shop with the required documents
    • Email us on business.customercare@du.ae
  13. Can I change the speed of my Managed Broadband Premium service during the contract period?

    Yes, you can upgrade or downgrade your service speed at any time. In case of a downgrade, you’ll have to pay a downgrade fee equal to 1 month’s charge of your current plan.

  14. What do I do if I face a problem with my Managed Broadband Premium Service?

    In case of any issues with your service, please call us on 800 188

 

Terms & Conditions

We encourage you to read our Terms and Conditions carefully. Your access to our website, and your use or purchase of any of our products or services imply that you have read and accepted the Terms and Conditions.
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