Check your roaming status
I am traveling to...
or select from below countries
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Tips for Roaming
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The following tips will help you get ready for your trip with our Roaming services.
When you’re preparing for your trip:- SMS roaming to 5102 to check if your line is activated with roaming services.
- If you are planning to buy a roaming bundle make sure to check our preferred partners in the country you’re travelling to.
- You need to have a 3G/4G/5G phone to use your roaming data bundles abroad.
- Make sure the Data Roaming option is enabled on your phone. Simply go to Settings -> Data Roaming and switch on Data Roaming.
- Set up a PIN for your phone and SIM, in case they are lost or stolen.
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While traveling:
- We recommend you restart your phone when you land.
- Your phone will automatically connect to one of the local networks. If it doesn't, you can manually search for the network on your phone’s settings and connect to the desired network.
- You’ll receive a welcome message from us as soon as you switch on your phone in the visited country.
- You can check your data balance on our du app or mydata.du.ae
- We’ll notify you with SMSs once you’ve used up 70%, 80% and 100% of your bundle.
- In case your phone is lost or stolen, report it by calling us immediately on +971555678155 so we can suspend your line for 5 days to prevent the misusage of your line.
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What are the out-of-bundle rates?
Standard Roaming rates:Call type GCC countries Arab countries Rest of the world Local calls within the visited country AED 0.881/minute AED 2.00/minute AED 5/minute Incoming calls AED 0.808/ minute AED 1.25/minute AED 1.25/minute SMS AED 0.220 AED 2 AED 2 Call back home [UAE] AED 2.203/minute AED 6/minute AED 9/minute Calls to other international destinations AED 9/minute AED 9/minute AED 9/minute Calls to satellite/premium destinations AED 20/minute AED 20/minute AED 20/minute
If you have the Easy Roaming service activated:Call type Tariff Local calls within the visited country AED 0.30/minute Incoming calls AED 1.25/minute SMS AED 0.60 Call back home [UAE] AED 2.40/minute/td> Calls to other international destinations AED 2.40/minute/td> Calls to satellite/premium destinations AED 20/minute -
General usage tips:
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When calling back to the UAE, replace the first 0 with +971.
To dial +, hold down 0 until the plus symbol (+) appears. - Replace the 0 with the code of the visited country when calling numbers within the visited country.
- Make sure you check the emergency numbers of the visited country before your trip, you won't need to dial a special area code before the emergency number.
- On your journey, you can always top up your prepaid line on our du app or Quick Recharge. You can also pay your bills on our du app or by using the Quick Pay option on our website.
- You can make voice and video calls over internet applications with our roaming data bundles.
- To access your voicemail, dial +971555678161 (the charges are equal to making a call back to the UAE).
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When calling back to the UAE, replace the first 0 with +971.
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Manage your data wisely:
- Be aware of any activity that may use large amounts of data such as, automatic software updates and email notifications.
- Turn off the Location service when it’s not needed, because it might use up your data.
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FAQs
Roaming Packs FAQs
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What are roaming packs?
- Roaming Data packs are cost-effective data packages that you can use on foreign networks when you travel abroad.
- You will enjoy the best network experience, for example, LTE speeds.
- We have daily, weekly, monthly and yearly bundles (Up to 50GB).
- These bundles can be used in our preferred countries www.du.ae/preferredcountries
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If I am in a country that has preferred and non-preferred operators, will I be charged out of bundle charges?No, you will not be charged out-of-bundle charges. If you are in a non-preferred operator, the bundle wouldn't work.
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Do I need to have a Roaming service activated? How can I activate it?Yes, you need to have an International Roaming service active
- Check you roaming status by sending an SMS “roaming” to 5102. If you have any roaming service active you will be able to buy a roaming data bundle.
- If don’t have any roaming service active and if you are the payment responsible for your number, you can activate Easy roaming, which will give you roaming access with special voice rates and data capability in limited 86 countries [www.du.ae/preferredcountries]
How to activate Easy Roaming- SMS “easy” to 5102.
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- Dial *155# while abroad to activate easy roaming.
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Do I have to have easy roaming to purchase a roaming data package?
- You need either International roaming service active on you line or Easy roaming active, to purchase a roaming data package
- Easy roaming gives you discounted voice rates and access to 86 countries
- Activating International roaming and enjoy access to 190+ countries.
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Will I be charged when my data bundle is consumed/finished/depleted?Once your data package is depleted you have to purchase another bundle to continue using data services.
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Can I purchase the data package before traveling?Yes, the validity of the data pack will start upon first data usage abroad.
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Are the unlimited voice packs really unlimited?Yes, the unlimited minutes in our daily, weekly and 15-day packs are really unlimited. However, only the outgoing calls are unlimited, with which you can make calls locally, call back to the UAE or make International calls. Incoming calls are as per the allowance mentioned in the respective packs.
Easy Roaming FAQs
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What is easy roaming?
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‘Easy Roaming Service’ allows you to enjoy Voice calling and SMS rates as good as the local rates while roaming on all the preferred networks of du. Additionally, you can also buy data roaming packs.
- Discounted Voice rates
- Access to preferred countries (incase customer does not have IR or isn’t eligible for IR)
- AED 10 monthly fee [30 days]
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‘Easy Roaming Service’ allows you to enjoy Voice calling and SMS rates as good as the local rates while roaming on all the preferred networks of du. Additionally, you can also buy data roaming packs.
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Can I use Easy roaming discounted voice rates anywhere?
- No, it can be used on our Preferred networks www.du.ae/preferredpartners , but data packages can be used in all operators in a preferred countries.
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Do I need to activate this service?
- Yes , to activate SMS “easy” to 5102.
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Can I subscribe while abroad?
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Yes, to subscribe:
- Postpaid:
- IR active: SMS “easy” to 5102.
- IR not active: *155#
- Prepaid:
- SMS “easy” to 5102.
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Yes, to subscribe:
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Can I this in the UAE?
- No, the discounted voice rates will only apply while abroad.
Standard Roaming Rates
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Rest of the world
- Outgoing calls to UAE - AED 9/min
- Outgoing calls within country - AED 5/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.250/min
- Outgoing SMS - AED 2/SMS
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GCC
- Outgoing calls to UAE and GCC countries - AED 2.203/min
- Outgoing calls within GCC - AED 0.88/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 0.81/min
- Outgoing SMS - AED 0.22/SMS
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Arab countries (Syria, Tunisia..)
- Outgoing calls to UAE - AED 6/min
- Outgoing calls within Arab countries - AED 2/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.25/min
- Outgoing SMS - AED 2/SMS
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Terms & conditions
For terms and conditions, please click here