Refund policy
Exchange and Refund Policy
DNA Lifestyle may Exchange or Refund any product provided the following 4 conditions are all met:
- The product is accompanied by the original DNA receipt.
- The product is sealed, unused, and in its original condition.
- The product is exchanged or returned within 30 days from the date of purchase.
- The product is exchanged with another product of the same or higher value in which case the difference should be settled.
- Products deemed to be defective and under warranty are subject to service repairs, which can take up to 1 month from the date that they are handed in to the store.
- Refunds are executed only in the form of a DNA gift or credit vouchers
- All products can be exchanged or refunded except for vinyl discs, music, books, software, games, digital cards, tickets, makeup, personal items, food & beverage products, services, and sales & clearance items.
- All exchange and refund transactions must be approved by the store manager or the acting store manager in charge after inspecting the products internally.
- The inspection process may take up to 3 days from the date of receiving the product by the store.
- DNA Loyalty points cannot be exchanged or refunded and will expire after a limited time.
- Products on sale and/or promotion can be exchanged only if defected and after internal inspection however they cannot be refunded.
- DNA Gift cards and credit voucher cannot be refunded.
- DNA Gift cards and credit vouchers expire after a limited time of issuance date as indicated at time of issuance, not exceeding 12 months.
- Gift items must be accompanied with the original gift receipt.
- Exchanges & Returns are applicable in any DNA store in Jordan except the DNA Airport Store.