E-commerce Expert for Customer Experience Enhancement
€20000-50000 EUR
Lukket
Slået op 3 måneder siden
€20000-50000 EUR
Betales ved levering
I'm seeking a seasoned e-commerce professional who will act as the primary liaison with stores, market directions, and our marketplace. Your expertise will be crucial in steering the platform's operations and performance within its ecosystem.
Key Responsibilities:
- Collaborate with various business and market ecosystems to co-define customer journey strategies aimed at enhancing customer experience.
- Conduct thorough assessments of existing customer journeys alongside data analyst and UX research teams. This includes identifying SEO opportunities, utilizing Qualtrics, web analysis, conducting user tests, surveys, and in-store shadowing.
- Lead a continuous improvement roadmap by formulating and prioritizing recommendations.
- Conduct monthly business reviews with different market and business directions. This will involve tracking the improvement roadmap and KPI progress, as well as defining operational action plans (A/B tests, content needs, etc.).
Ideal Skills and Experience:
- Proven track record in e-commerce, with specific focus on customer experience enhancement.
- Strong understanding of user interface design and product recommendation systems.
- Excellent navigation simplification skills with a knack for user interface design improvements.
- Experience in conducting business reviews and KPI tracking.
- Familiarity with data analysis and UX research processes.
- SEO knowledge and skills.
- Excellent collaboration, communication and leadership skills.
I understand the importance of enhancing customer experience in the e-commerce ecosystem and are well equipped to help steer your platform towards success. With my extensive experience in e-commerce and customer experience enhancement, I am confident in collaborating with various business and market ecosystems to co-define effective customer journey strategies. I have a proven track record of conducting thorough assessments of customer journeys, utilizing data analysis and UX research tools to identify opportunities for improvement.
My expertise in formulating and prioritizing recommendations for continuous improvement, as well as tracking KPI progress and conducting business reviews align perfectly with your project requirements. I have successfully implemented user interface design improvements and product recommendation systems in past projects, resulting in improved user engagement and performance.
If you are looking for a reliable and motivated e-commerce expert to help you enhance customer experience and achieve your business goals, feel free to reach out to me. Let's schedule a brief meeting to discuss your project in more detail and see how we can work together to drive success.
Greetings,
I am excited to express my interest in enhancing the customer experience for your e-commerce platform. With a solid background in e-commerce, I am well-prepared to collaborate with various business and market ecosystems to design and redefine customer journey strategies. My experience includes working closely with data analysts and UX research teams to investigate current customer journeys and uncover SEO opportunities through tools like Qualtrics and web analysis. I am committed to guiding a continuous improvement plan, ensuring our recommendations are both impactful and prioritized. I also have extensive experience in conducting thorough business reviews and KPI tracking, which will help us create precise operational strategies, including A/B tests and necessary content adjustments.
Could you please share more about your current customer journey strategies and any specific challenges you are facing?
Looking forward to the opportunity to enhance your platform's performance within its ecosystem.
Regards,
Muhammad Awais
Could you provide more details about the tools you're currently using for web analysis and UX research?
What are your primary goals for the customer experience enhancement in the coming months?
Are there specific metrics or KPIs that are a priority for you to improve?
How frequently do you expect updates or reports on the progress of the project?
Is there any particular area you feel needs immediate attention or improvement in terms of cus
Hi there! My name is Akash and I am a top 1% verified and preferred freelancer with 98% project completion rate in the past 10 years. I understand that you are seeking a Developer to get the job done.
Can we open live chat for discussion further?
Thank you
Akash
https://www.freelancer.com/u/cvinfotech
– Certified Web Developer for more than 12 years
– Certified Web Designer for more than 12 years
Hello there,
With over 12 years of experience in e-commerce and a strong focus on enhancing customer experiences, I am excited to apply for this pivotal role.
- Proven track record in collaborating with business ecosystems to define customer journey strategies.
- Extensive experience in conducting assessments of customer journeys alongside data analysts and UX research teams.
- Skilled in formulating improvement roadmaps and conducting monthly business reviews to track KPI progress.
I possess strong SEO knowledge and excellent collaboration skills, making me well-suited to steer your platform's operations. Thank you for considering my proposal; I look forward to contributing to your success!
With two decades of experience in the web development and eCommerce space, I am well-versed in transforming underperforming sales platforms into high-converting machines. Armed with an intimate understanding of user interface design and sophisticated product recommendation systems, I can help optimize your ecommerce site to attract and retain customers as they move through their buying journey.
In addition to my technical expertise, I also bring the value of strategic thinking to your project. By analyzing data closely, I can identify actionable ways to enhance the customer experience pertaining to SEO opportunities and website navigation simplification. Additionally, having conducted both user tests and surveys in my previous work, I know how to dig deep into customer needs and implement those insights into improved designs.
Collaboration is core to my approach. I am comfortable working with diverse teams and positively influencing different market directions for targeted business strategies. Having led monthly business reviews and utilized precise KPI tracking mechanisms in my past roles, you can rely on me to keep your team informed about progress against goals. Let's create an enhanced customer journey that brings you meaningful results