We are here to help.

If you have any questions, problems, comments or just want to say "Hi!" do not hesitate to contact us. It’s one more way that we can learn how to best satisfy your needs.

Please consult the following sources of information before contacting us:

• The Viewfinder Handbook for Mark II Artist's Viewfinder or ALPA eFinder II.
• The book Kuuvik Capture Inside Out for Kuuvik Capture.
• The ShutterCount FAQ and Getting Started Guide for ShutterCount.
• The How To's for Technical Camera.

Help Us Help You — READ THIS, IT IS IMPORTANT

We deal with a multitude of software and hardware configurations. To help in diagnosing your problem please include as much information about your system as possible when you contact support. We'll ask them anyway, so including it will save time for both of us.

All our apps have a built-in problem reporting facility, and we expect you to use it.

• On a Mac click Report a Problem in the Help menu. Complete and send the email.
• On an iPhone, iPad or iPod touch tap the menu icon on the toolbar (three horizontal stripes) and tap Report a Problem. Complete and send the email.

Along with the problem report include a detailed description of the situation, the steps you tried to accomplish the task, as well as all error messages. Screen shots illustrating the issue are also invaluable in resolving your problem. Please include them.

WE CAN'T DO ANYTHING WITH AN EMPTY OR "DOES NOT WORK" DESCRIPTION. Consequently, we may ignore reports with empty descriptions where the problem cannot be deduced from the included event log.

Writing a review instead of contacting us in case of an issue gives us zero chance to resolve it. You should send a problem report from within the app so that we have sufficient information to address the problem.

Support is offered in English only and during normal business hours in Central European Time.

We provide no support for third party software and hardware, including Apple devices, accessories, software and services. You should contact their manufacturers for help.

We will decline to provide support for those who are not willing to use the apps as intended, who refuse to follow proper usage methods outlined in the documentation, in error messages or in our emails.

The iOS App Store and the Mac App Store are operated by Apple. We have no access to their systems to diagnose and resolve issues. You need to contact Apple directly with store-related matters like payment, billing, refund requests, app download or installation problems.

We reserve the right to refuse service to anyone who has a bad attitude as well as to anyone who attempts to abuse our systems or licensing components.

By contacting us you indicate that you accept our Feedback and Idea Submission Policy.

Product Support

E-mail: support@direstudio.com

General Information and Inquiries

E-mail: info@direstudio.com

Discontinued Products

We no longer provide technical or other support for products discontinued more than two years ago.