EASY TO SET UP, EASY TO ADMIN
Need virtual call center software?
💡 Quick note:
Industry-leading AI
Fast deployment
Speedier QA
IVR capabilities
Call recording and monitoring
Omnichannel communications
The smartest chatbot around
Live guidance for sales teams
Essentials
You could save 15% with annual billingAdvanced
$115
user/month
$135 USD if billed monthly
Dialpad's Ai Contact Center vs. other contact center platforms
🌟 Native capabilities
- Owns all of its own technology and features—including Ai, real-time transcription, omnichannel, and self-service chatbot functionality.
- Typically needs partner integrations / third-party tools to provide full range of functionality, like Ai, transcription, and omnichannel support.
⏰ Time-to-Value (TTV)
- Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
- Setting up new users can take days or weeks, requiring significant professional services involvement.
📈 Scalability
- Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
- Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).
💰 Total Cost of Ownership (TCO)
- Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
- May entice customers with a low initial price point that doesn’t include many needed features.
✒️ Grab the Contact Center RFP Checklist
Need a virtual contact center platform?
Book a demo to check out Dialpad's AI-powered customer engagement platform, or take a self-guided interactive tour of the app on your own first!