Senior Technical Support Engineer
Apply NowDepartment
Technology and Hosting Operations
Position type
Full Time
Work Type
Full Remote, Hyderabad, India
Position Description
As a Senior Technical Support Engineer at Deque, you will play a crucial role in supporting our products, mentoring team members, conducting internal training, communicating with customers, and sometimes delivering product demos. Your major contributions will focus on customer support, creating a knowledge base and resolving tickets related to Deque’s products.
Apply NowPrimary Responsibilities
- Provide exceptional support for Deque products, ensuring customer satisfaction.
- Review and resolve tickets raised by customers on Deque’s products.
- Mentor and guide junior support engineers, fostering their growth and development.
- Conduct internal training sessions to enhance the technical skills of the support team.
- Communicate effectively with customers, addressing their concerns and providing timely solutions.
- Prepare and deliver product demos to showcase Deque’s solutions to customers when needed.
- Collaborate with cross-functional teams to ensure seamless support and knowledge sharing.
- Contribute to the development and improvement of support processes and documentation.
Requirements
- At least 5 years of experience in a technical support or customer-facing technical role.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Basic knowledge of web development (JavaScript, HTML, frontend frameworks like React, Angular, Django) and/or backend development (Java, C#, Node.js, Python, PHP, Ruby).Basic understanding of Android and iOS application frameworks is a plus.
- Familiarity with automated testing technologies such as Selenium and WebDriver is a plus.
- Good understanding of CI/CD pipeline components.
- Ability to mentor and train team members.
- Bachelor’s degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
Job Timings: US Eastern Time, 8 AM to 6 PM. Hours may change based on customer requirements.
About Deque
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 8,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.
Career Fulfillment
People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.
Deque’s core values are central to our culture of customer satisfaction. Do you share them?
How to Apply
Thank you for your interest in joining our exciting company! Submit your application anytime.
If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.
Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.
Apply Now“Let’s broaden your customer base and make practicing accessibility easy at the same time.”
— Preety Kumar CEO, Deque Systems