Privacy policy

This privacy policy explains why we collect your personal data and what we do with it. It also explains your rights and how to enforce them.

Who manages this service

This service is managed by HM Courts and Tribunals Service (HMCTS), which is an executive agency of the Ministry of Justice (MoJ).

The MoJ is known as the data controller for data protection purposes. The MoJ personal information charter explains how the MoJ processes personal data.

As part of the MoJ, HMCTS is responsible for deciding how your personal data is used and for protecting the personal data you provide.

More information about using this service is in the terms and conditions.

The personal data we need

We need the following personal data for this service:

• the applicant’s and respondent’s current names
• proof of the applicant’s name change if they’ve changed it since they got married
• a copy of the marriage certificate and the details from it
• the country in which the applicant and respondent are habitually resident
• whether the applicant and respondent are habitually resident in England or Wales
• whether the applicant’s and respondent’s domicile is in England or Wales
• applicant’s and respondent’s addresses, email addresses and phone numbers
• addresses and names of the applicant’s and respondent’s solicitors (if they have them)
• details around the reason for the divorce
• details of other court cases the applicant and respondent have been involved in
• name and address of the person who the respondent allegedly committed adultery with (optional and only asked if adultery is the reason for divorce)

Receiving notifications

You need to sign up to receive notifications to use the divorce service. This is a legal requirement so that the divorce application can proceed.

Storing your data

When you use this service you’ll be asked to use your email address to set up an account. You will be able to use this email and password to sign into other HMCTS services.

While you’re filling out or responding to a divorce application we will hold your data for up to 6 months. If you don’t complete the application during this time you’ll have to start again.

When a divorce is finalised the case is stored for 18 years. After this time, some data (from the decree nisi and the decree absolute) is deleted.

The remainder of the case information is stored for an additional 82 years. After a total of 100 years this data will be deleted.

Why we collect your personal data

We collect your personal data to:

• process your application
• meet legal requirements
• make improvements to this service

Our staff use your personal data to process your application. They work in the UK and your data is stored in the UK.

Using your data

As part of your application you’ll be asked to use your email address to set up an account. You will be able to use this email and password to sign into other HMCTS services.

We will ask for your permission to use your email address to send you emails using GOV.UK Notify. This system processes emails only within the European Economic Area until the point where emails are handed over to the email provider you use.

We use cookies to collect data that tells us about how you’re using this service, including:

• if you open an email from us or click on a link in an email
• your computer, phone or tablet’s IP address
• the region or town where you’re using your computer, phone or tablet
• the web browser you use

Sharing your data

While processing your claim or application, another government department, agency or organisation might be involved and we may share your data with them.

Any data you provide which needs to be printed will be shared with Xerox (UK) Ltd. For example, the divorce application will be printed so that it can be sent to the respondent by post.

If you contact us and ask for help with the service you’re using, your personal data may be shared with the Good Things Foundation. This is a company who we have partnered with to offer face to face support.

In some circumstances we may share your data for example, to prevent or detect crime, or to produce anonymised statistics.

We use Google Analytics to collect data about how a website is used. This anonymous data is shared with Google. Find out about this in our terms and conditions.

Storing and sharing your data internationally

Sometimes we need to send your personal information outside of the UK. When we do this we comply with data protection law.

Your rights

You can ask:

• to see the personal data that we hold on you
• to have the personal data corrected
• to have the personal data removed or deleted (this will depend on the circumstances, for example if you decide not to continue your application)
• that access to the personal data is restricted (for example, you can ask to have your data stored for longer and not automatically deleted)

If you want to see the personal data that we hold on you, you can:

• complete a form to make a subject access request - your request goes to the MoJ as data controller
• write to us: Disclosure Team, Post point 10.38, 102 Petty France, London, SW1H 9AJ

You can ask for more information about:

• agreements we have on sharing information with other organisations
• when we are allowed to pass on personal information without telling you
• our instructions to staff on how to collect, use or delete your personal information
• how we check that the information we hold is accurate and up-to-date

You can contact the MoJ data protection officer, by:

• writing to us: Post point 10.38, 102 Petty France, London, SW1H 9AJ
• emailing: data.compliance@justice.gov.uk

How to complain

See our complaints procedure if you want to complain about how we’ve handled your personal data.

Write to: Post point 10.38, 102 Petty France, London, SW1H 9AJ

Email: data.compliance@justice.gov.uk

You can also complain to the Information Commissioner’s Office if you’re not satisfied with our response or believe we are not processing your personal data lawfully.

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0300 303 0642
Monday to Friday, 8am to 6pm