Cookies
Your cookie settings were saved
Government services may set additional cookies and, if so, will have their own cookie policy and banner.
Go to homepageA cookie is a small piece of data that’s stored on your computer, tablet, or phone when you visit a website. Most websites need cookies to work properly.
This service uses them to:
- measure how you use the service so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that you’re not shown them again
- temporarily store the answers you give
How cookies are used in this service
1. To store your language selection
| Name | Purpose | Expires |
|---|---|---|
| i18next | Your language selection: English or Welsh | 1 year |
2. To store your cookie preferences
| Name | Purpose | Expires |
|---|---|---|
| cookies_policy | Your cookie preferences | 1 year |
| cookies_preferences_set | Specifies if cookie preferences are set | 1 year |
3. To store the answers you’ve given during your visit (known as a ‘session’)
Session cookies are stored on your computer as you travel through a website, and let the website know what you’ve seen and done so far. These are temporary cookies and are automatically deleted a short while after you leave the website.
| Name | Purpose | Expires |
|---|---|---|
| connect.sid | Carries details of your current session | When you close your browser |
4. To identify you when you come back to the service
We use authentication cookies to identify you when you return to the service.
| Name | Purpose | Expires |
|---|---|---|
| __auth-token | Identifies you to the service | When you close your browser |
5. To make the service more secure
We set cookies which prevent attackers from modifying the contents of the other cookies we set. This makes the service more secure and protects your personal information.
| Name | Purpose | Expires |
|---|---|---|
| TSxxxxxxxx | Protects your session from tampering | When you close your browser |
| __state | Identifies you to the service and secures your authentication | When you close your browser |
6. To measure website usage
We use Google Analytics software to collect information about how you use this service. We do this to help make sure the service is meeting the needs of its users and to help us make improvements, for example improving site search.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the service
- what you click on while you’re visiting the service
We allow Google to use or share our analytics data. You can find out more about how Google use this information in their privacy policy.
You can opt out of Google Analytics if you do not want Google to have access to your information.
Google Analytics sets the following cookies:
| Name | Purpose | Expires |
|---|---|---|
| _ga | This helps us count how many people visit the service by tracking if you’ve visited before | 2 years |
| _gat | Manages the rate at which page view requests are made | 10 minutes |
| _gid | Identifies you to the service | 24 hours |
7. To measure application performance
We use Dynatrace Software Intelligence Platform to provide an Application Performance Monitoring Service to collect information about how you use HMCTS services. We do this to monitor HMCTS services in order to resolve issues within our services as well as collect data on how our services can be improved. HMCTS store information about:
- Site performance
- Website usage
- User behaviour
Information is presented within the Application Performance Monitoring service for the purposes detailed above. We do not use or share the information for any other purpose. We do not allow Dynatrace to use or share the information for any other purposes.
| Name | Purpose | Expires |
|---|---|---|
| dtCookie | Tracks a visit across multiple request | When you close your browser |
| dtLatC | Measures server latency for performance monitoring | When you close your browser |
| dtPC | Required to identify proper endpoints for beacon transmission; includes session ID for correlation | When you close your browser |
| dtSa | Intermediate store for page-spanning actions | When you close your browser |
| rxVisitor | Visitor ID to correlate sessions | 24 hours |
| rxvt | Session timeout | When you close your browser |
Contact us for help
Web chat
Web chat is now closed. Please come back during the following hours:
| Day | From | Until |
|---|---|---|
| Monday | 10 AM | 6 PM |
| Tuesday | 10 AM | 6 PM |
| Wednesday | 10 AM | 6 PM |
| Thursday | 10 AM | 6 PM |
| Friday | 10 AM | 6 PM |
Alternatively, contact us using one of the ways below.
Send us a message
Send us a message
We aim to get back to you within 5 days
Telephone
0300 303 0642
Monday to Friday, 8am to 6pm