Accessibility Statement
Accessibility statement for divorce
This website is run by HM Courts & Tribunals Service
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible, for example:
- many PDF documents aren’t fully accessible to screen reader software
- colour contrast makes it hard to read text in some parts of the website
- text to speech software cannot read all the text on every page
- not every link describes the purpose or destination
- the text used for hyperlinks doesn’t always describe the destination and purpose of the link
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email HMCTSforms@justice.gov.uk
- call 0300 303 0642 (Monday to Friday, 8am to 6pm)
We’ll consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations contact: HMCTSforms@justice.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
HMCTS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
Issues with links
On some pages, text used for links doesn’t clearly state where the link goes or what its for. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link Purpose, In Context).
Issues with headings
On some pages, the order of heading tags is wrong or don’t nest properly. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships).
Issues with PDFs and other documents
PDFs are used to download and keep legal documents but may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value).
Colour contrast
On some pages the colour of the text and the colour of the background are not in sufficient contrast to each other. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast, Minimum).
Issues with language
On some pages the language has not been set in the code. This doesn’t meet WCAG 2.1 success criterion 3.1.2 (Language of Page).
Other known issues
On some pages, we have forms containing empty labels.
Some page elements do not have clear ARIA tags which can effect how screen readers, and ARIA tags that cannot be read by screen readers.
Some of the items in the navigation can not be read out using Voice Over.
On some pages, we show progress bars that indicate how far into the service you are. The structure of the progress bars cannot be read clearly by screen readers.
What we’re doing to improve accessibility
We are planning an external accessibility audit and will update our statement before our website is live.
This statement was prepared on 19 September 2019.
Contact us for help
Web chat
Web chat is now closed. Please come back during the following hours:
Day | From | Until |
---|---|---|
Monday | 10 AM | 6 PM |
Tuesday | 10 AM | 6 PM |
Wednesday | 10 AM | 6 PM |
Thursday | 10 AM | 6 PM |
Friday | 10 AM | 6 PM |
Alternatively, contact us using one of the ways below.
Send us a message
Send us a message
We aim to get back to you within 5 days
Telephone
0300 303 0642
Monday to Friday, 8am to 6pm