Terms of Sale

Last Updated: August 16th, 2024

PROMOTIONS

General Promotion Terms

Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

Promotions do not apply to gift certificates, shipping, GST or duties or similar services.

Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.

If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

Promotional items are available only while supplies last; We do not issue rain checks for items that run out of stock.

We reserve the right in our sole discretion to extend or terminate a Promotion at any time.

All promotional spend levels and discounts are in Australian Dollars (AUD)

In the event of a return for promotions relating to a 'buy one, get one X' promotion, you must return items in pairs to receive a refund or credit note. You will receive a full refund in the amount of the first qualifying item (paid) that was returned only in the event that the second qualifying item is included in the same return package. No refunds, exchanges or credits will be issued if only one item is returned. 

Culture Kings - $1000 Cash Giveaway - Afterpay Week

Terms and Conditions

1. The 'Culture Kings - $1000 Cash Giveaway - Afterpay Week' (Promotion) is conducted by TF Apparel Pty Ltd (ABN 27 140 259 918) of 39 Kerry Road, Archerfield QLD 4108 (Culture Kings).
2. The Promotion commences at 00:00am (AEST) on Saturday, 17 August 2024 and closes at 11:59pm (AEST) on Saturday, 17 August 2024 (Promotion Period).
3. By participating in the competition, you are agreeing to these competition terms and conditions.

Eligibility / How to enter

4. Entry is open to Australian and New Zealand residents who:
   • reside in Australia or New Zealand; and
   • are over the age of 18 years, or, if under the age of 18 years, have obtained consent from their parent or legal guardian before participating in the Promotion; and
   • are not a person that is (as determined by Culture Kings):
     • involved (whether as a principal, agent or employee) in the conduct or the promotion of the Promotion (including any person who determines who is to win a prize in the Promotion); or
     • involved in the management of Culture Kings or any of Culture Kings' related entities.

(Eligible Entrants).

5. To enter, Eligible Entrants must, at any time before the end of the Promotion Period:
   • place an order via the Culture Kings AU website on Saturday, 17 August 2024;
   • place an order via the Culture Kings NZ website on Saturday, 17 August 2024; and/or
   • place an order via the Culture Kings AU & NZ App on Saturday, 17 August 2024.
6. One order placed by an Eligible Entrant, will constitute one entry to the Promotion.

Prize details

7. The first eligible entry randomly drawn will win $1,000 cash (Prize). The total value of the Prize is $1,000.00AUD.

Determining the winner

8. The random computer-generated prize draw will take place on Monday, 19 August (Draw). The first eligible entry drawn, as determined by Culture Kings, will be awarded the Prize (Winner). All entries have an equal chance of winning.
9. The winner must answer the phone call made by Culture Kings in order to win. If winner does not answer the first and only call made to them, Culture Kings will deem this as a no claim and move on to the next reserve winner. Presence at the Draw is not required.
10. At the time of the Draw, Culture Kings will randomly draw a further five additional eligible entries to be reserve winners if the Prize is not claimed in accordance with these terms (Reserve Winners).

Announcing the winner

11. Culture Kings will take reasonable steps to notify the winner directly by email within two (2) business days of the Draw.
12. The name of the winner will be announced on Culture Kings Instagram on Monday, 19 August 2024.

Claiming the prize subsidiary

13. The Winner must claim the Prize within 14 days after the Draw by confirming receipt of the notification email by return email or by such other method specified in the notification email.
14. If the Prize is not claimed by that time, despite all reasonable efforts by Culture Kings to identify the winner the Winner will be taken to have forfeited the Prize and Culture Kings will award the Prize instead to the Reserve Winner to have been next drawn.
15. Culture Kings will notify that Reserve Winner by email within 7 days of the Prize being awarded to them, and Culture Kings will publish the Reserve Winner's details in the manner described in clause 12, and:
    • the first Reserve Winner must claim the Prize within 14 days; and
    • if the first Reserve Winner does not claim the Prize within 14 days, the next Reserve Winner will be awarded the Prize in accordance with the process set out in clause 15, and the process will be repeated until the Prize has been claimed.
16. As a condition of claiming the Prize:
    • the Winner or Reserve Winner (as the case may be); or
    • if the Winner or Reserve Winner is under the age of 18 at the time of the Draw, a parent or legal guardian of the Winner or Reserve Winner,

(Prize Recipient), must, on their own behalf, and on behalf of the Winner or Reserve Winner (as applicable):

• accept these terms;
• enter into any further agreement required by Culture Kings to confirm the nominated parent or guardian's consent to the Winner or Reserve Winner entering this Promotion;
• consent to the publication of their details in accordance with these terms;
• consent to Culture Kings using the Prize Recipient's and/or the Winner's / Reserve Winner's name, likeness, image and/or voice (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of this Promotion (including any outcome); and
• provide bank details, to which the Prize will be transferred.

17. The Prize will be distributed to the Winner via electronic bank transfer or cheque.

General

18. Information on how to enter and prize details set out in all communications regarding the Promotion form part of these terms.
19. Should they be a Winner, Eligible Entrants consent to publication of their details in accordance with these terms.
20. Any entry not complying with these terms is invalid. Errors and omissions may be accepted at Culture Kings discretion.
21. Culture Kings' decision is final in relation to all aspects of this Promotion and no correspondence will be entered into in that respect.
22. Beneficiaries of the Prize accept the Prize ‘as is’ and acknowledge that Culture Kings accepts no responsibility for any tax implications that may arise from their Prize. Beneficiaries of the Prize should seek advice from their own taxation adviser or independent financial adviser.
23. Culture Kings reserves the right, at any time, in its sole discretion, to verify the validity of entries and Eligible Entrants (including an Eligible Entrant’s identity, age, place of residence and order confirmation code) and reserves the right, in its sole discretion, to disqualify any Eligible Entrant whom Culture Kings has reason to believe has breached any of these terms, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion. Culture Kings' legal rights to recover damages or other compensation from such an offender are reserved.
24. If for any reason this Promotion is not capable of running as planned (including, but not limited to infection by computer virus, bugs, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Culture Kings which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion), Culture Kings may, subject to the approval of all relevant regulatory authorities, take any action that may be available including cancelling, terminating, modifying or suspending the Promotion.
25. Failure by Culture Kings to enforce any of its rights at any stage does not constitute a waiver of those rights.
26. Nothing in these terms limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010, as well as any other implied warranties under similar consumer protection laws in the states and territories of Australia and New Zealand (Non-Excludable Guarantees).
27. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Culture Kings and its related entities (including its respective directors, officers, employees and agents) are not responsible for and exclude all liability (including negligence); or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
    • any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Culture Kings) due to any reason beyond the reasonable control of Culture Kings;
    • any tax liability incurred by a beneficiary of a Prize (including an Eligible Entrant and the Prize Recipient);
    • use/taking of the Prize; or
    • the Promotion.
28. All entries become the sole property of Culture Kings. Culture Kings collects your personal information so that it may process your entry, administer this Promotion and contact you regarding information on products or services that may be of interest to you.
29. Culture Kings may communicate personal information to external providers and organisations to which it may outsource certain functions.
30. Culture Kings will use and handle your personal information as set out in its Privacy Policy, which can be viewed at https://www.culturekings.com.au/pages/privacy-policy. The Privacy Policy set outs how you may access, update or correct your personal information, change your direct marketing preferences or make a privacy complaint.
31. You may contact Culture Kings via the Privacy Officer at privacy@culturekings.com.au.

Culture Kings ‘Afterpay Gift Cards In Orders’ Giveaway Terms and Conditions

Eligibility: Entry is open to all customers who make a purchase via Website or Application over the period of the Culture Kings Afterpay Day Sale promotion.

Participation: Customers who make a purchase are eligible for a random chance to win 1 of 5 $200 Culture Kings gift cards.

Limitations: No minimum spend. Orders will be selected at random. 

Availability: Gift cards will be placed in orders at complete random.

Promotional Period: The competition begins on 13 August 2024 at 10:00 (AEST) and ends on 18 August 2024 at 23:59 (AEST), or until all gift cards have been distributed.

Culture Kings ‘Deadpool & Wolverine’ by Goat Crew In-store Giveaway Giveaway Terms and Conditions

Eligibility: Entry is open to all customers who purchase Deadpool Wolverine merchandise at the Culture Kings Sydney store.

Participation: Customers who purchase Deadpool merchandise are eligible to participate in the Sharp Shooter game for a chance to win four tickets to the Special Event Screening of Deadpool & Wolverine on Tuesday, 23 July 2024, at Hoyts EQ Sydney.

Limitations: Each customer is limited to one entry in the competition.

Prize Criteria:

• Participants who successfully sink at least five shots in a row will win four tickets to the Special Event Screening.
• Participants who do not succeed in sinking five or more shots will be eligible to win four regular cinema tickets.

Availability: Tickets are distributed on a first-come, first-served basis

Promotional Period: The competition begins on 12 July 2024 at 10:00 (AEST) and ends on 22 July 2024 at 23:59 (AEST), or until all giveaway tickets have been claimed.

Culture Kings ‘Deadpool & Wolverine’ by Goat Crew T-shirts Giveaway Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN.

Eligibility: This giveaway is open globally to all participants. No purchase is necessary to enter or win. Void where prohibited by law. Participation constitutes entrant's full and unconditional agreement to these Official Rules and Sponsor's decisions, which are final and binding in all matters related to the giveaway.

Sponsor: This giveaway is sponsored by Culture Kings, through the Instagram account @culturekings.

Giveaway Period: The giveaway begins on Tuesday July 9th at 9am AEST and ends on Thursday, July 11th at 9am AEST (the "Giveaway Period"). Entries submitted before or after the Giveaway Period will not be eligible.

How to Enter: To enter the giveaway, participants must complete the following steps during the Giveaway Period:

1. Follow @culturekings on Instagram.
2. Comment on the giveaway post on the @culturekings Instagram account and share the post to their Instagram Story.

Winner Selection and Notification: The winner will be selected based on the comment that is liked by @culturekings by the end of the entry period. The selection of the winning comment will be at random and is at the sole discretion of Culture Kings. The winner will be announced on Thursday, July 11th at 9am AEST on the @culturekings Instagram account via Instagram Story and will be notified via direct message on Instagram.

Prizes: 

1. One (1) Deadpool + Wolverine Heavyweight T-shirt, Size Mens M. Approximate retail value (ARV) of the prize is AUD $59.95. 
2. One (1) Deadpool Comic Heavyweight T-shirt, Size Mens M. Approximate retail value (ARV) of the prize is AUD $59.95. 
3. One (1) Deadpool Poster Heavyweight T-shirt, Size Mens M. Approximate retail value (ARV) of the prize is AUD $59.95. 
4. One (1) Wolverine Heavyweight T-shirt, Size Mens M. Approximate retail value (ARV) of the prize is AUD $59.95. 

The prizes are non-transferable and no substitutions will be made except as provided herein at the Sponsor’s sole discretion. The Sponsor reserves the right to substitute the prizes for one of equal or greater value if the designated prizes should become unavailable for any reason.

General Conditions: The Sponsor reserves the right to cancel, suspend, and/or modify the giveaway, or any part of it, if any fraud, technical failures, human error, or any other factor impairs the integrity or proper functioning of the giveaway, as determined by the Sponsor in its sole discretion. In such event, the Sponsor, in its sole discretion, may elect to hold a random drawing from among all eligible entries received up to the date of discontinuance for any or all of the prizes offered herein. The Sponsor reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the entry process or the operation of the giveaway or to be acting in violation of these Official Rules or any other promotion or in an unsportsmanlike or disruptive manner.

Limitations of Liability: The Sponsor is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrants, printing errors, or by any of the equipment or programming associated with or utilized in the giveaway; (2) technical failures of any kind, including, but not limited to, malfunctions, interruptions, or disconnections in phone.

 

Mystery Bundles

• Products are selected at random and cannot be chosen by the customer. 
• If you buy one Mystery Bundle in a single order, you will receive different items. If you purchase multiple Mystery Bundles, through one or more orders, there's a chance that you will receive duplicate items of one or more products.
• All items purchased from a Mystery Bundle are not eligible for return or exchange unless faulty or incorrect item is shipped. In these cases please contact our customer experience team for returns approval.
• Some orders may not be shipped & received in a physical box as depicted.

 

Student Beans Discount - Current

• 10% off your order. Full-price items only.
• Minimum purchase of $50.
• Offer excludes all Nike and Jordan products.
• Must be registered and verified with Student Beans.
• Can't be combined with other promo or discount codes.
• Limit of one use per customer.

Student Beans Discount - 1st - 9th August 2024

• 15% off your order. Full-price items only.
• Minimum purchase of $100.
• Offer excludes all Nike and Jordan products.
• Must be registered and verified with Student Beans.
• Can't be combined with other promo or discount codes.
• Limit of one use per customer.
• These Terms and Conditions are subject to change without notice at the discretion of Culture Kings. 

Not For Sale (NFS)

• Not For Sale items are only valid while stocks last.
• Not For Sale offers cannot be used in conjunction with other Not For Sale offers and tiers 
• You must, in one transaction, spend over the required threshold on valid full price items to be eligible to receive your Not For Sale item/s with purchase. You will not receive the NFS item/s if you spend the required amount over multiple orders.
• Not For Sale offers may vary from site to site. Including product and spend threshold.
• Digital Gift Cards & Physical Gift Cards are excluded from minimum spend.
• Not For Sale item/s cannot be added after your order has been placed and confirmation number has been confirmed.
• If you are unsure how to complete this promotion, please contact our customer experience team before completing your order.
• The Not For Sale item cannot be refunded or exchanged, nor can it be redeemed for cash.
• The value of full priced items must remain above the relevant threshold to maintain the offer. If purchase is exchanged/refunded below the relevant threshold, the Not For Sale item must also be returned in original condition, otherwise the price of the Not For Sale Item will be charged to the customer.
• Some NFS offers may not be available IN-APP at this time. Please refer to our Exclusive Not-For-Sale page for more details.
• Not For Sale is not available during peak promotional periods including, but not limited to, Click Frenzy, Singles Day, Black Friday & Cyber Monday.

 

RELEASES

Footwear Releases

• All new Jordan footwear releases must be purchased with express priority shipping. This is automatically added to cart during the checkout process. Our Culture Kings team prioritise these orders to have them processed and dispatched on the same day. 
• Promotional codes including free shipping codes are not valid on hyped footwear releases.
• Afterpay - Unfortunately, we do not offer Afterpay or other Buy Now Pay Later payment methods on new Jordan footwear releases.
• One Pair Per Customer - To ensure a fair release for our sneaker heads only one pair per customer can be purchased. 
• First in first served. Hyped new releases are always expected to sell out very quickly due to the limited quantities made available.
• No exchanges or size changes to orders will be made
• Our cart does not reserve or hold items.
• If a style of shoe in the size you are after is sold out whilst you have a pair in your cart, your cart will be updated and cleared and you will miss out, please select another size.
• Raffle orders are not eligible to receive NFS packs regardless of the amount spent as they are unlike regular orders because they are processed by our third-party partner EQL, which is separate from regular CK order processing.

EQL Raffle Releases

• Only humans can enter draws (every entry goes through a 5 step security verification process that confirms you are a human),
• All entries must be over the age of 18 to enter,
• 1 entry per person. Multiple entries will be removed,
• Incorrect details can not be amended. Entrants will need to cancel the entry and re-submit it again with the correct details,
• Entries after the raffle close time will not be accepted or allowed,
• If you are successful you will be charged the retail price + postage and handling fee you agreed to when submitting your entry,
• Verified entries are binding. Once an entry is confirmed, you have agreed to purchase the product if you win (as per Sneaql’s Terms and Conditions),
• If you do not have the funds available in your account at the time of the draw, you will not be given the opportunity to be debited again,
• We reserve the right to cancel and close any entries we believe to be dishonest even if selected to purchase. 
• Raffle orders are not eligible to receive NFS packs regardless of the amount spent as they are unlike regular orders as they are processed by our third-party partner EQL, which is separate from regular CK order processing.

ORDERING PROCEDURE

You may offer to purchase goods or services described on this website for the price specified on this website.

Your order must contain your name, email address, credit card details and any other ordering information specified on this website.

Your conduct in placing an order on this website acknowledges your acceptance of these terms and conditions.

Once your order has been received we will, with seven (7) days provide an electronic order confirmation.

Payment must be effected in the manner described on the website. Prices are inclusive of goods and services tax. The goods or services are offered for sale only to persons who can make legally binding contracts.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to decline or accept your order for any reason. All orders placed may obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting and processing any order. Culture Kings is a retailer to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Culture Kings.

SHIPPING

The delivery times provided in our shipping & returns section (Shipping & Returns) are estimates only. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages, Shipping & Returns.

Generally, delivery of Culture Kings products within Australia takes between 1 to 5 working days based on your location within Australia. We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please contact us immediately.

If you agree to the ‘Authority To Leave’ conditions, you also forgo being able to claim on the products if they go missing in transit. If goods have to be delivered a second time, as there is no authorised person available to sign for them, a re-delivery fee may be charged.

The shipping address for your order is shown at the checkout and on your order. In the event that an incorrect or invalid address was entered, address changes can only made is the order you have placed is still “processing”. We will always attempt but cannot accommodate all address change requests. We accept no liability for any incorrect shipping addresses supplied by you and no refunds will be offered, should you provide an incorrect shipping address.

INTERNATIONAL CUSTOMS AND OTHER CHARGES

Some international orders outside Australia may incur a customs or importation duty charge. We do not have any control over these charges and we are unable to advise what the international customs and duty charges may be payable on orders purchased, as it is based on your own countries laws and regulations.

Duties and other international custom charges are not included in the purchase price and all charges are to be paid by the customer upon delivery of each order paced. Orders cannot be returned to the sender should you fail to pay the applicable importation, custom duties or other charges. We are not responsible for the payment of the duties and other international custom charges. We will never pay these charges on your behalf.

Should you refuse the pay the applicable importations, customs and other duties applicable to your own Country of origin your parcel may be abandoned, and we will not be held responsible or liable for any loss of funds as a result of your failure to make payment. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

For further information, please contact your local customs office.

PRICING INFORMATION

You acknowledge that despite our reasonable precautions, products or services may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and we have received your payment.

If a cancellation of this nature occurs after you have been charged for the purchase, within seven days from the date of purchase, we will issue a credit to the credit card given for the purchase of the goods or service. Should you wish for the credit to be applied to another credit card not used for the original purchase, you must confirm these details in writing to us. We accept no responsibility for rejection of the credit to any credit card given by you.

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

CANCELLATION OF ORDERS

We will accept or decline cancellations of any orders placed at our sole discretion. Should you wish to cancel an order placed we must be immediately notified in writing before the goods have been shipped. If the goods have been shipped we reserve the right to refuse the order cancellation request or charge a cancellation fee should we be unable to request the return of the package from our delivery service.

SECURITY CHECKS

All orders are required to be certified by our Security Payment system prior to orders being processed.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential.

Culture Kings may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a variety of reasons and at the discretion of Culture Kings.

Culture Kings reserves the right to cancel any orders placed under a security check at our sole discretion.

GIFT CARDS

All gift cards are non-refundable or redeemable for cash

All gift cards are redeemable for merchandise at any Culture Kings Australia store or at www.culturekings.com.au

Culture Kings are not liable for any lost or stolen gift cards

All gift cards are valid for 4 years from the date of activation

WARRANTY RETURNS, REFUNDS, EXCHANGES

To the extent permitted by law, no refunds will be provided for any products purchased over the website if you simply change your mind.

Once goods are purchased they are unable to be cancelled unless in accordance with these terms and conditions. No refunds will be provided for cancelled orders once payment has been made.

To the extent permitted by law, any condition, warranty or statutory guarantee which would otherwise be implied or imposed into these terms and conditions is hereby excluded. Where legislation implies or imposes any condition, warranty or guarantee, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition, warranty or guarantee, that condition, warranty or guarantee will be deemed included but our liability will be limited for a breach of that condition, warranty or guarantee to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, or (ii) the payment of the cost of replacing the goods or of acquiring equivalent goods.

In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frame, providing the item is still under warranty.

We aim to have your return processed within 48 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2-4 weeks.

All refunds can only be issued via a gift card or via the same form as the original payment.