Once your injuries are stable, you can undergo an Injury Scale Value (ISV) medical assessment. This helps you and the insurer to understand what types of compensation you may be eligible for.

At the assessment, an Accredited Medical Practitioner (AMP) will examine you. Afterwards, they will write a report that is used to determine an ISV, a number from 0 to 100.

Requesting an assessment

The insurer might ask you to undergo an assessment, or you can ask the insurer for one.

The insurer can decline your request for an assessment if your ISV will likely be less than eight.

If the insurer approves the assessment, they will pay for it.

Organising an assessment

The insurer will give you at least seven business days' notice of an assessment. If the time or date do not work for you, contact the insurer as soon as possible to discuss an alternate time.

You can claim the expenses of attending the appointment (for example, travel expenses).

If you need an interpreter, the insurer will arrange one for you.

Cancelling an assessment

If you cannot go to the assessment, tell the insurer as soon as possible.

If you do not attend, or cancel the assessment less than two business days before the appointment, and the insurer needs to pay a cancellation fee, they can deduct this from your settlement.

Who conducts the assessment?

ISV medical assessments are conducted by an Accredited Medical Practitioner (AMP).

An AMP is a medical specialist who has been accredited to perform ISV medical assessments through the Motor Accident Injury Accreditation Scheme (MAIAS).

Use our online search tool to find an AMP.

After the assessment

The medical practitioner will write a report about your injuries and send it to the insurer. Once they receive the report, the insurer will give you a copy within 21 days.

If you do not understand the report, or disagree with it, contact the CTP Insurer to discuss.

More information

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