Your cart
Take some time to get to know your gear – we want you to enjoy your purchase. If you’re not satisfied, you can return items that are complete and like new within 60 days. (Exclusions below.)
To request a return online, sign into your Crutchfield account below.
Returns can also be requested by calling 1-800-316-1044 or via . You must contact a Crutchfield Support representative to return the following:
Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Crutchfield over-boxes most products. Please use the original over-box and the manufacturer’s packaging.
For most returns, you will receive a UPS Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or completely cover up the original labels, then securely tape one completed ARS label to each package.
Take it to any official UPS drop-off site. For the location nearest you, call 1-800-742-5877 or visit www.ups.com.
You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.
Return shipping costs are deducted from your merchandise credit or refund.
Crutchfield can issue you an UPS Authorized Return Shipping (ARS) label for a flat fee of $13 per package.
Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return. A Crutchfield Support rep will help determine exact shipping cost of freight items when setting up your return. Some examples:
UPS ARS labels are not valid for international shipping or shipping from US territories other than Puerto Rico. You are responsible for any international shipping charges or duties.
Crutchfield may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has:
We will email you confirming that the return was received.
After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)
Please return the item at either one of our retail stores in Charlottesville or Harrisonburg. If you cannot bring it back to the retail store, or if you bought it online or over the phone, please give us a call at 1-800-316-1044 and we will help you arrange a return.