Accessibility Statement

This accessibility statement applies to Contact an Embassy service.

This website is run by the Foreign, Commonwealth & Development Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • View the browser in a one column format (1280px browser width and Zoom in to 400%)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand.

Accessibility

We are continually reviewing our accessibility, but believe that this service is accessible.

Feedback and contact information

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.

Contact us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

The Foreign, Commonwealth & Development Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website meets all requirements of WCAG 2.1 to AAA standard and is compliant.

GOV.UK services

Each service and any links to GOV.UK content has its own accessibility page, with details of how accessible the service is, how to report problems and how to request information in an alternative format. You can access these pages from the footer inside the service.

Preparation of this accessibility statement

This statement was prepared on 9 March 2020. It was last reviewed on 17 September 2020.

This website was last tested on 10 September 2020. The test was carried out by The Digital Accessibility Centre and covered the following journeys, which are representative of the main templates used on the website.