You can call us, write us, or find answers to frequently asked questions
There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:
Online
Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.
Phone
1-800-465-7166. After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.
Download and complete this form, then forward to Equifax using the address listed on the form.
In Person
The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.
Please note that you must have two acceptable forms of identification with you in order to obtain your Equifax credit report.
Toronto, ON
5700 Yonge Street, M2M 4K2
Concourse level (near bottom of escalators)
8:30am - 4:30pm
Halifax, NS
Lyle Tilley Davidson Chartered Professional Accountants
1718 Argyle Street, Suite 720, B3J 3N6
9:00am - 4:30pm
Charlottetown, PEI
BDO Canada LLP
155 Belvedere Avenue, Suite 200, C1A 8B9
July 1, 2024 to September 2, 2024: 8:00am - 3:30pm
September 3, 2024 to June 30, 2025: 8:30am - 4:30pm
For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.
If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
For additional details on how the dispute process works, click here.
Phone
1-800-465-7166. After making language selection, say “lost ID” or press 2.
Phone
1-800-465-7166. After making language selection, say “fraud” or press 3
To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
Daily access to your Equifax credit score is included in the following credit monitoring products:
The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
Password reset online
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:
Online
Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.
Phone
1-800-465-7166. After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.
Download and complete this form, then forward to Equifax using the address listed on the form.
In Person
The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.
Please note that you must have two acceptable forms of identification with you in order to obtain your Equifax credit report.
Toronto, ON
5700 Yonge Street, M2M 4K2
Concourse level (near bottom of escalators)
8:30am - 4:30pm
Halifax, NS
Lyle Tilley Davidson Chartered Professional Accountants
1718 Argyle Street, Suite 720, B3J 3N6
9:00am - 4:30pm
Charlottetown, PEI
BDO Canada LLP
155 Belvedere Avenue, Suite 200, C1A 8B9
July 1, 2024 to September 2, 2024: 8:00am - 3:30pm
September 3, 2024 to June 30, 2025: 8:30am - 4:30pm
For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.
If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
For additional details on how the dispute process works, click here.
Phone
1-800-465-7166. After making language selection, say “lost ID” or press 2.
Phone
1-800-465-7166. After making language selection, say “fraud” or press 3
To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
Daily access to your Equifax credit score is included in the following credit monitoring products:
The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
Password reset online
Phone
Hours
Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)
