Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Fixing the foundations: The need for better targeted support for energy consumers
For many households energy affordability remains a daily concern. With energy debts at record levels and energy prices forecast to remain high in the longer term, better targeted and cost-effective support is needed going forward.
Get Smarter: Ensuring people benefit from Smart Meters
Quantitative research examining consumer experience of and attitudes toward smart meters. Highlights the issues consumers are facing and proposes how to address them and achieve the goals of the smart meter rollout.
Don’t settle for second best: Ensuring energy market reforms stack up for people
A net zero power system will mean households and businesses can cut costs by using energy at times when renewable generation is abundant and cheap. This report sets out how to maximise these benefits, and tackle emerging risks.
The debt protection gap
This report identifies good practice and policy solutions to improve support for consumers in debt.
Latest blogs
Blog: Laying the right foundation: why targeted bill support is essential for the next phase of the net zero transition
Delivering net zero will be one of the biggest political and infrastructure challenges of the next decade - targeted energy bill support backed up by better data can make sure the changes happen fairly and efficiently
Blog: What’s next for the smart meter rollout?
Despite the benefits of smart meters, the rollout is significantly delayed - here's what suppliers and the Government need to do to ensure the smart meter rollout delivers on its promise
Blog: Complaints figures drive customer service in energy market to new lows
Our latest Energy Supplier Star Rating shows customer service across the energy sector remains at low levels - underscoring the urgent need for industry reform.
Blog: The energy affordability crisis is far from over
At Citizens Advice we're speaking to more and more people who are struggling with energy affordability. But existing bill support schemes are falling short of what’s needed - fixing this must be a priority of the next government.