Gender Equality and Diversity

Exercising policies of gender equality and diversity, Chunghwa Telecom upholds the principles of pay and promotion equity, making sure that employees are not subject to discrimination, harassment, unfair treatment arising from ethnicity, gender, religion, age, political leanings, or otherwise protected by applicable laws and regulations.

We attach importance to workforce diversity and employ numerous employees with disabilities, exceeding the statutory requirement by 3.19 times of that stipulated in the People with Disabilities Rights Protection Act. (Employment of 188 employees with disabilities is legally required; 599 are employed as employment of one person with severe disabilities is calculated as two people in accordance with the laws.) In addition, regarding the 62 indigenous employees in service, we respect their cultures and customs with no violation of their right to work or human rights.

In 2023, we launched the Women’s Power Star Program to help employees strike a balance between “work,” “family,” and “self.” To create a gender-friendly workplace, we established designated parking spaces for pregnant women, improved and optimized women’s restrooms, and organized a series of events, such as “Female Corporate CEO Sharing,” “Workplace Stress Relief Seminar,” and “Parenting Talk,” facilitating employees to find balance on different facets. The events attracted a total of 800 employee participants.

Also, to raise the awareness of gender equality among employees, we continued to conduct sexual harassment prevention and grievance management training for all employees and held our first “Gender Equality: Yes, I Do” experience activity with approximately 3,000 participants online and offline in total.

Employee Ethnicity Indicators

Category Share in Total Employees(%) Share in Total Managers(%)
Republic of China 100 100
Foreign national 0 0
Indigenous 0.31 0.17

Diversity Indicators of Females

Indicators 2022(%) 2023(%) 2030 Target
Females/Total employees 29.92 30.23 -
Females/All Managers 22.55 22.95 -
Females/Junior-level managers 23.76 23.63 -
Females/Senior-level managers(within two levels of CEO)(%) 15 18.06 20
Females/Income-generating units 52.84 46.16 -
Females in positions of Science, Technology, Engineering, Mathematics(STEM) 18.26 19.15 -

Other Diversity Indicators

Category Percentage in FTEs(%)
Individuals with disabilities 2.99
Employees Age:<30 8.64
Age:30~50 51.77
Age:>50 39.59
Total 100

Equal Pay

Compensation Committee has been established at Chunghwa Telecom to offer competitive compensations for employees, rewarding and sharing fruits of corporate operation performance with employees via the remuneration policy of transparency and equality.

For basic specialist position on the same level, individuals are employed with equal treatment. Also, remunerations are evaluated based on the academic backgrounds/experiences of individuals with relevant expertise and work experiences, regardless of gender or ethnicity.

Equal Pay Indicators Gap in 2023(%)
Gap in “mean” pays between male and female 2.9
Gap in “median” pays between male and female 3.9
Gap in “mean variable bonuses” between male and female 2.3
Gap in “median variable bonuses” between male and female 3.0

Note: The 2023 gender pay gap data has been verified by the third party, SGS-Taiwan

 

Freedom of Association

Chunghwa Telecom is the only telecom operator with labor unions established in Taiwan. In addition to the original Chunghwa Telecom Workers’ Union, there are 14 corporate labor unions approved and established as well. We have signed the collective bargaining agreement with work unions that covers up to 99.59%* of employees. In addition, a seat on the Board of Directors is reserved for labor representative to allow the voices of employees fully expressed and represented.

Chunghwa Telecom fully communicates with its employees and does not actively initiate severance of employees. In the last three years, no incident of strike or layoff took place, either. Labor-management meetings and negotiation meetings were organized regularly to maintain an effective communication between the two. There was no notable labor-management negotiation last year (2023).

Chunghwa Telecom abides by Article 16 in the Collective Bargaining Agreement. In the event of transfer of members arising from change to organization (including creation, division, merger, abolition, etc.), the transfer should be made in line with the business needs and respect to the member’s will as well as in accordance with the Five Principles for Transfer stipulated in the Labor Standards Act.

*Note: The coverage of collective agreements for both fixed-term contract and non-fixed-term contract employees is 99.59%, with non-fixed term contract employees accounting for 99.80% of the total.


Employee Well-being Survey

To capture employees’ perception with their works, Chunghwa Telecom conducts “Happiness at Work Survey” yearly, covering dimensions like the sense of belonging, happiness, vitality, sense of achievement, and effort (with indicators: job satisfaction, purpose, happiness, and stress).

The 2023 Happiness at Work Survey was calculated in percentage. A total of 16,129 questionnaires were recovered with a recovery rate of 81.45%. The survey result indicates an average score of happiness at work is 89.84 points and the percentage of high engagement employee is 95.24%. We seek to probe into the key elements for employees to maintain a high level of engagement and elevate their sense of happiness and continue to respond specifically to the issues reflected by our employees and communicate constantly so as to establish approaches and measures to draw, incentivize, and retain talents, creating a happy enterprise of sustainable development.

Employee Happiness/Engagement Survey

Item (unit:%) 2020 2021 2022 2023 2023 Target
Ratio of actively engaged employees(%) 90 90.1 92.38 95.24 93.5
Coverage 22.74% 37.65% 41.83% 81.45% -

Note: Scale – Strongly agree; Agree; Neutral; Disagree; Strongly disagree.

Employee Happiness/ Engagement Survey Items

Survey Aspect Item Description
Job Satisfaction
  • I have a high degree of commitment and engagement for my work.
  • The work environment at Chunghwa Telecom makes me feel comfortable and satisfied.
  • Overall speaking, I am satisfied with the “employee-friendly measures and benefits” provided by the Company.
Purpose I clearly understand my job description, goals to be achieved, and the meaning of my work.
Happiness Being able to work at Chunghwa Telecom makes me feel happy, joyful, and proud.
Stress I often feel helpless and stressed at work, and I tend to feel depressed easily.

Note1: Scale – Strongly agree; Agree; Neutral; Disagree; Strongly disagree.
Note2:The survey was conducted by the third party.


Human Resources Awards

  • Gold Award, Technology R&D category, "2023 Happy Enterprise" from 1111 Job Bank
  • “Family-Friendly Workplace Awards” from CommonWealth Education Media & Publishing Co., Ltd. under CommonWealth Magazine Group
  • “CommonWealth Talent Sustainability Award” of 2023 CommonWealth Learning
  • "2019-2021 Certificate of Talent Quality-management System (TTQS) – Gold" from the Workforce Development Agency, Ministry of Labor
  • "2021 National Talent Development Award" in the Organization (Institution) Category from the Ministry of Labor
  • “Outstanding Alternative Military Service Unit in 2021 H1” from the National Conscription Agency, Ministry of the Interior
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