Human Right Policies & Commitments

In accordance with the UN Guiding Principles on Business and Human Rights, Chunghwa Telecom emphasizing and with respect and practices of protection regarding human rights issues, including anti-discrimination, gender equality, freedom of association, collective bargaining, child labor, forced and compulsory labor, indigenous rights, etc.

We publicly declare and commit ourselves to compliance with "Chunghwa Telecom Human Right Policy" with relevant promotion and education. Besides, Chunghwa Telecom regularly conduct human rights due diligence to ensure that various human rights issues across the value chain are assessed and recognized, along with management of risks to reduce such to minimum levels.

Training courses for "human rights, labor, and related laws and regulations" are available at Chunghwa Telecom Training Institute each year to ensure 100% understanding and compliance of the policies by our employees. In order to implement gender equality, we launched the "Female Power Star Project" in 2023 with a total of more than 3,000 participants online and offline. Through an array of courses and activities, CHT has built a diversified, inclusive, equal, tolerant and friendly work environment to foster a sustainable and happy enterprise.

In terms of digital rights, we endeavor to create an environment without technological and information barriers through the ICT technology, so that cultural inheritance, education extension, industry promotion, as well as art and humanities promotion can all be connected via networks. Hence, any and all people may be benefited from digital technology, regardless of age, social status, geographical factors, and education level, so as to create infinite possibilities.

Support and Response to the International Conventions & Human Rights Obligations

The core spirits of the UN Universal Declaration of Human Rights and ILO Conventions forbid any form of discrimination, forced labor, or use of child labor.
CHT responded to the domesticalization of the International Covenant on Civil and Political Rights and International Covenant on Economic, Social and Cultural Rights, strengthening the elevation of human rights awareness, so that stakeholders are treated with respect and fair.
Upholding the UN Guiding Principles on Business and Human Rights, CHT regularly conducts human rights due diligence.

Human Rights Due Diligence

We firmly support the United Nations Global Compact (UNGC)，Chunghwa Telecom respects and upholds various human rights recognized internationally. As part of our human rights commitment, we have established the labor unions and sign on the Collective Bargaining Agreement, firmly upholds the employees' freedom of assembly and association, as well as recognizes and protects the rights of the labor-management collective negotiation. Meanwhile, through the yearly human rights due diligence survey, we ensure that there is no human rights violation in our industry value chain, and that all stakeholders are treated with respect and dignity equally.

Results of Human Rights Assessment of Value Chain in 2023

Target in the Value Chain	No. of Branch Offices / Stores		Assessment Mechanisms	Percentage Assessed	Percentage at Risk	Target in the Value Chain
Subordinate institutions	28		Labor-management conference Collective Bargaining Labor union meetings Annual human rights survey	100	3.8 %	Violations against the social regulations and OHS by certain institutions, which are tracked and managed continuously Protection of labor rights through labor unions and the Collective Bargaining Agreement No risk related to promotion of labor environment in 2023
Subsidiaries	19		Annual ESG implementation status survey	100	3.8 %
Investee companies	15		Annual ESG implementation status survey	100	1.3	Violation against the social regulations by certain investee companies, for which advice for correction have been offered, along with ongoing tracking and management in the future
Upstream/Downstream suppliers	Tier 1	2,555	ESG desk review for suppliers Second party audit on sustainability OHS audit	100	1.2	Violations of the labor laws and regulations by certain suppliers Ongoing tracking of suppliers identified as at risk for corrective measures and implementation status via ESG trainings, exchanges, and relevant means
	Significant Tier 1	177
	Significant Tier 2	22
General public	All customers		Diversified grievance channels Service satisfaction survey Personal information and privacy protection survey Minority serving mechanisms	100	0	No incident of discrimination or violation of customer privacy/personal information in 2023 Ongoing promotion of 5I SDGs initiative to ensure information equality among different groups

Human Rights Mitigation and Remediation

Chunghwa Telecom actively establishes and promotes rigorous management processes for human rights risks, vigorously implementing mitigation and remediation mechanisms for human rights incidents to ensure that the human rights of stakeholders are fully respected and protected.

Management Process for Human Rights Risks	Description
Policy Commitment	Chunghwa Telecom Human Right Policy has been stipulated and publicly available.
Identification	Human rights risk assessment is conducted regularly to identify and assess human rights issues that may affect businesses. The channels include labor-management meetings, internal and external opinion platforms, etc.
Analysis	Understand and analyze the types, causes, and impacts of human rights risks that have occurred, and further communicate with stakeholders if necessary.
Remedial Measure Planning	The responsible department for human rights incidents/issues assesses the operation and scope for correction and plans for the mitigation and remedial measures that follow.
Action Integration	After implementation of the mitigation and remedial measures, the effectiveness of implementation is to be tracked regularly, and adjusted on a rolling basis if necessary. Ongoingly conduct employee training/promotion to enhance the awareness of human rights issues, which are integrated and applied to the everyday operations of the Company.

Focus: All Employees
Coverage: 100% Operating Sites

Human Rights Topic	Risk Assessment	Mitigation and Remediation
Safe and healthy working environment for employees	ISO 45001: Occupational Health and Safety Management Employee health checkups	Trainings on occupational health and safety Implementation of high-risk operation management and environment optimization to reduce occupational accidents On-site health services by contracted medical staff Development of management tools to improve management timeliness Health lectures
No forced labor or use of child labor	Calling of labor-management meeting and establishment of grievance mechanism Recruitment management mechanism	Labor-management meeting to facilitate communication and understanding Compliance with the laws and regulations pertaining to working hours, while any violation thereof subject to immediate remediation and review Negotiation meeting for any change to labor terms A minimum of 18 years old required in employee recruitment, with no use of child labor
Freedom of Assembly and Association	Establishment of communication mechanism that is standing, mutually trusting, and effective Establishment of labor union and signing of collective bargaining agreement with it Labor-management meeting at least once every three months	Enhancing labor-management communication and dialogue mechanism
Sexual Harassment	Appeal Review Committee of 5-9 members established with the percentage of female members no less than 50% Hotline and email box for appeal handling set up with relevant information disclosed publicly in workplace	Individual that handles, investigates, or reviews an appeal regarding sexual harassment to recuse himself/herself if necessary Personnel encouraged to take trainings related to sexual harassment prevention and correction Tracking, reviewing, and monitoring appeals to ensure an effective implementation of the resolution thereof Referral of any individual in need of counseling or medical attention to professional counseling or medical institution
Promotion of Employees' Physical Fitness and Life Balance	Early warning and notification mechanism established for employees Dedicated management unit for occupational health and safety Set-up of employee suggestion channels	Employee Assistance Programs (EAPs) as well as psychological, managerial, health, and legal counseling services Organizing hiking, cultural, and sports activities based on the feedbacks of employees Installing fitness facilities Hostels in Taiwan to encourage employees to take leaves with the leisure accommodation provided The flexible working hours system in force Childcare policies implemented for employees to strike a balance between family and work

Documents

Chunghwa Telecom Human Right Policy.pdf

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Chunghwa Telecom Human Right Due Diligence Report.pdf

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