FAQ

Orders placed via this website are dispatched worldwide by our distributors Norwich Books and Music, part of Hymns Ancient and Modern Ltd.

If you would prefer to order in your home territory, our titles are also available to purchase via the following distributors:

Australia 

Garrett Publishing
Private Bag 400
Mulgrave
VIC 3170
Australia

Tel: +613 8545 2911
Email: sales@garrattpublishing.com.au
www.garrattpublishing.com.au

Canada

Many of our titles are available via independent retailers and libraries, as well as via Chapters-Indigo (Indigo.ca) and Amazon Canada (Amazon.ca). 

If you experience problems in availability, please contact our UK office.

New Zealand 

Church Stores
8 Robert Street
Ellerslie
Auckland 1005
New Zealand

Tel: (649) 525 1380
Fax: (649) 525 1664

United States of America
Westminster John Knox Press
100 Witherspoon Street
Louisville
Kentucky
KY 40202-1396
USA

Tel: 1-800-227-2872
Fax: 1-800-541-5113
www.wjkbooks.com

Within the EU (and sometimes elsewhere), additional customs charges and VAT are possible, but these will vary by country and by item. Depending on these criteria, it is also possible some orders may attract no additional charges at all. Please note that the responsibility to settle any excess charges will be with the recipient. We have no control over these charges and we have worked hard to supply comprehensive delivery documentation, allowing customs departments to validate that shipment. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. We appreciate your business and are determined to help you in whatever we can. Thank you! 

Should you prefer to pay by cheque, you will need to place your order via the post. Simply send Norwich Books and Music details of the books you want to order, together with the delivery details for your order and the cheque (made payable to Norwich Books and Music) to:

Norwich Books and Music
13a Hellesdon Park Road
Norwich NR6 5DR
United Kingdom

Please remember to add the appropriate postage and packing charge to the total amount due. 

Check our postage rates

If you'd like to place an order, or track an order you've already placed

Our orders are handled by our distributors, Norwich Books and Music. If you would like to check on the progress of your order, please contact Norwich Books and Music at:

Tel: 01603 785925
Fax: 01603 785915

Email: orders@norwichbooksandmusic.co.uk

Post: Norwich Books and Music, 13a Hellesdon Park Road, Norwich, NR6 5DR.

For other queries about Church House Publishing's titles

Please contact Church House Publishing's head office at:

Church House Publishing
Church House
Great Smith Street
London
SW1P 3AZ
United Kingdom

If you have a general enquiry about the Church of England, unrelated to Church House Publishing, please call the main switchboard on +44 (0)20 7898 1000.

Our delivery charges are based on the total value of the goods in your order (excluding subscriptions, ebooks and other downloads) and where in the world you would like them sent.

When you choose your delivery address (step 2 of the checkout) the relevant delivery charge will be added to your order total automatically.

Postage rates for the United Kingdom, Isle of Man, Channel Islands, and BFPO addresses

Europe and Worldwide

Delivery rates for European and Worldwide deliveries are calculated automatically according to the total value of your order and the delivery zone. The table below shows a detailed breakdown of the charges you can expect to pay.