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Publication date:June 2023Spotlight:
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Publication date:June 2023
CAS Financial Statements for year ended 31st March 2022
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Publication date:June 2023
An evaluation of the 2022-23 Big Energy Saving Winter campaign
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Publication date:May 2023Spotlight:
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Issue 10 of the Citizens Advice Scotland network magazinePublication date:May 2023
Welcome to the Spring 2023 edition of Voice Magazine.
In this issue:
- one bureau's response to the cost of living crisis
- we profile two student volunteers
- a look at the PASS service
- we hear from Tom Arthur MSP.
Read it online or download a PDF.
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Publication date:May 2023
This briefing considers how the CAB network in Scotland can help deliver a world leading Community Wealth Building agenda in Scotland.
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CAS RespondsPublication date:April 2023
We have responded to the Scottish Government's consultation on how the mobility component of the new Adult Disability Payment is working.
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Publication date:April 2023Spotlight:
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Publication date:April 2023
On 14 March 2023, Citizens Advice Scotland's Strong Communities Team gave evidence to the Scottish Parliament Equality Human Rights and Civil Justice Committee's session on Access to Justice. This supporting evidence was submitted in writing afterwards.
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Publication date:March 2023
Citizens Advice Scotland responded to the Ofgem consultation on prepayment meters.
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November 2022Publication date:March 2023
The need for emergency food aid continues to be a prominent issue throughout Scotland with demand for food banks on the rise in post-Covid recovery and the cost-of-living crisis. The purpose of the Shopping Card Pilot was to investigate alternative methods of reducing food insecurity and providing immediate financial need. The pilot intended to provide households with greater dignity and choice alongside provision of money advice as a way to provide long term support.
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Consultation on revising Ofcom’s Network and Information Services (NIS) GuidancePublication date:March 2023
Citizens Advice Scotland has responded to Ofcom's consultation on proposed changes to Ofcom’s NIS Guidance focusing on Incident Reporting Thresholds for the digital infrastructure subsector.
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Publication date:February 2023
Citizens Advice Scotland has responded to Ofcom's proposed plan of work for 2023/24.
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Publication date:February 2023Spotlight:
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Publication date:February 2023Spotlight:
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Issue 9 of the Citizens Advice Scotland network magazinePublication date:January 2023
Welcome to the Winter 2022/23 edition of Voice Magazine.
We have had a little break and we are pleased to be back and bringing you this issue of Voice.
We look at the work of the Extra Help Unit as they deal with unprecedented demand and people at risk of self-disconnection. And we look at the brand new CAS strategy and what that means for your bureau.
Read it online or download a pdf.
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Publication date:January 2023Spotlight:
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Publication date:December 2022
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Publication date:November 2022
Citizens Advice Scotland is launching the Mental Health and Money Good Practice Creditor Guidance. We've prepared this Briefing Note to support the launch.
We are actively encouraging creditors, both public and private to adopt our Principles. These set out the minimum standards someone experiencing mental health and debt can expect from their creditor when seeking support. Our guidance provides practical examples to firms and public bodies on how to achieve these minimum standards.
Debt is often the cause and consequence of poor mental health and wellbeing. This intrinsic link between debt and mental health is well known with it estimated that 1 in 2 people in problem debt also have a mental health issue.
Managing these issues can prove extremely difficult and people can often find themselves in vicious cycles where money problems impact upon their mental health and poor mental health worsens their financial situation.
Our Citizens Advice Network routinely supports people in these situations and with the rising cost of living crisis now being felt by our debt clients and beyond, we have seen countless examples of people with mental health and money issues reaching out to creditors seeking support, only to find barriers in their way such as inaccessible processes, online only options and a lack of understanding around their mental health.
These instances highlight the vast amount of missed opportunities to disrupt that vicious cycle. We believe that creditors, both private firms and public services can do more in breaking this link.
To do this effectively, it is crucial that creditors have the tools to support people struggling with mental health issues. Our Good Practice Guidance seeks to do just that by providing tangible steps that creditors can take to make them more accessible for those dealing with mental health and money problems.
By adopting our Principles, creditors can break this vicious cycle and care for their customers at a time when support for people’s mental health and money is needed now more than ever.
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Period 1 October 2021 - 30 September 2022Publication date:November 2022
The full report, which includes detailed statistics, an overview of activities and case studies, can downloaded below.
If you would like to access previous reports please contact the project team.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.