Technical help

If you are experiencing problems with the CA.gov website, please check the following list:

Browser version

Update your internet browser to one of the two most recent versions of these web browsers:

• Microsoft Edge (part of Windows 10)
• Mozilla Firefox
• Google Chrome
• Apple Safari

Web traffic

The CA.gov website may be experiencing a lot of traffic. We recommend waiting for complete pages to download before you try clicking any of the links.

Your Internet Service Provider (ISP)

Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).

Your modem

Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it. It could be causing you problems accessing the web in general.

Memory

Though our web pages aren’t overly large, some do include graphical elements. It is possible your computer does not have enough memory. In that case, you may want to consider additional memory.

Report a problem with this site

If you find an error on this site, please contact us at info.eservices@state.ca.gov. For issues with EDD.ca.gov, DMV.ca.gov, etc. please contact the specific department.