Divesh J.

Here are key skills for a Customer Service Executive: 1. Clearly articulate resolutions and empathize with customers. 2. Craft concise, informative emails and chat responses. 3. Understand customer concerns, ask clarifying questions. *Problem-Solving Skills* 1. *Troubleshooting*: Identify and resolve product/service issues. 2. *Conflict Resolution*: De-escalate customer complaints. 3. *Critical Thinking*: Analyze situations, provide logical solutions. *Interpersonal Skills* 1. Understand customer frustrations, show compassion. 2. Maintain friendly demeanor under pressure. 3. Respect diverse customer backgrounds