Functional Requirements
1. User Management
Roles: Admin, property owner, tenant, agent (Channel Partner), team members (staff/contractors).
Registration: Users can register via email, mobile, or social media. Admin can invite users and set temporary passwords.
Authentication: Secure login for all roles.
Profile Management: Update personal information, passwords, and manage notifications.
2. Property Management
Property Listing: Owners list properties with details like location, amenities, rent, and photos.
Tenant Search: Owners can search for tenants.
Property Verification: Admins verify property listings before publishing.
Document Management: Store and manage property papers, tax records, insurance details, and legal documents.
Property Inspections: Schedule and document property inspections.
Maintenance Management: Request and manage property maintenance tasks.
Reports and MIS: Generate property-related reports for stakeholders.
Rent Collections: Automate and track rent payments.
Query Management: Tenants and owners can raise support queries.
Police Verification: Conduct tenant verifications.
3. Tenant Management
Rental Applications: Submit applications with documents and references.
Application Status: Track approval or rejection status.
Lease Agreement: Access and manage lease agreements.
Rent Payments: Pay and track rent/lease online.
Maintenance Queries: Raise and monitor maintenance requests.
Reports and Docs: Access MIS and important documents.
Police Verification: Manage tenant verifications.
4. Payment Integration
Rent Payments: Integrated payment gateway for secure online rent collection.
Payment Reminders: Automated reminders for rent and due dates.
Payment History: View payment records and receipts.
Maintenance Payments: Manage and pay for property repairs/maintenance.
5. Communication Tools
Messaging: Secure communication between owners, tenants, agents, and staff.
Announcements: Send updates via email, push notifications, or alerts.
Feedback: Users can rate and review properties and landlords.
Notifications: Real-time updates through email, mobile, and push notifications.
6. Reporting and Analytics
Admin Dashboard: Monitor activities, transactions, property status, and reports.
Analytics Integration: Track user behavior, occupancy rates, and trends.
Financial Reports: Generate income statements, expenses, and tax documentation.
Maintenance Tracker: Monitor property inspections and maintenance.
Non-Functional Requirements
1. Performance
Page Load: Fast response and load times.
Scalability: Handles increasing user traffic and data volume.
2. Security
Data Encryption: Secure storage and transmission.
Authentication: Prevent unauthorized access.
Regular Audits: Periodic updates to mitigate vulnerabilities.
3. Accessibility
WCAG Compliance: Accessibility for disabled users.
Keyboard Navigation: Screen reader compatibility.
4. Compatibility
Cross-Browser: Support for Chrome, Firefox, Safari, and Edge.
Device Responsive: Compatible with desktops, laptops, and mobile devices.
User Stories
1. Login/Signup
Role-Specific: Owners, tenants, agents, referral partners, and channel partners.
Verification: Email and role-specific onboarding.
2. Property Owner
Effortless property listing, tenant screening, and interaction tracking.
Financial reporting, maintenance coordination, and reminders.
Document management, police verification, and query management.
3. Tenant
Advanced property search, detailed property information, and online applications.
Lease agreement access, rent payments, maintenance requests, and dashboard.
4. Administrator
Manage users, verify listings, review applications, and monitor security.
Analytics, reporting, payment management, task management, and support.
5. Channel Partners
Seamless login, analytics tools, communication features, and issue resolution.
Marketing support, network management, transparent commission tracking, and secure financial transactions.
6. Team Members
Staff: Manage day-to-day operations.
Contractors: Execute maintenance work.
CRM Management
Login Dashboard: CRM users see assigned properties and tasks.
Role-Specific Tasks: Manage sales, rentals, and maintenance.
Quotations: Handle property maintenance quotations.
Verification Management: Assign property inspections to field executives.
Commission Reports: View commission and property statuses.
Mobile Applications
1. User Application (Android, iOS, Web)
Register, list, and view properties.
Rent payments, notifications, subscriptions, and inquiries.
Static pages: Terms, Privacy Policy, and Contact Us.
2. Field Executive Application (Android, iOS)
Property verification through photos, location data, and physical inspections.
Dashboard for property tasks, commissions, and communication with CRM.
Chatbot AI
Provide AI-driven customer support for inquiries, complaints, and property-related issues.
Additional Features
Website Inquiries: Handle all property inquiries seamlessly.
Advertisement/Promotion Management: Manage ad campaigns and promotions.
Testimonials Management: Collect and display user testimonials.
Review Management: Manage and display property reviews.
Notification Management: System-wide notification features for all roles.