A Strategic Customer Success Manager with 15+ years of expertise in process automation,business improvement, and innovation. Renowned for a proven track record in driving customer growth and satisfaction through data-driven strategies and process optimization. Adept at leveraging advanced technology to enhance customer experience, resulting in significant improvements in customer acquisition, adoption, retention, and satisfaction. Dedicated to identifying opportunities, implementing strategic initiatives, and fostering high-performing teams that consistently exceed organisational goals.
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Educação
'Kwame Nkrumah' University of Science and Technology, Kumasi
2018 - 2019
•
1 ano
Master of Business Administration
Ghana
2018 - 2019
•
1 ano
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