Hello,
I have a bachelor's degree in German studies "Germanistik" from the Faculty of Languages. I studied German Translation and German Grammer, and my second Language is English.
I'm also certified with C1 German from Goethe-Institut. I can speak German and English fluently. Through my work, I have strong communication Skills, I am skilled and experienced in dealing with German Customers (over the Phone, E-Mail-Support and Live Chat)
I'm highly motivated, responsible and detail-oriented professional with 11 years of experience in providing customer support in call centers (Postpaid Project / Mobility Project / Order Tracking / Data Entry) / Surveys Project and technical support engineering and proficient in Networking-troubleshooting "Incident Management", Deploy Microsoft 365 Configuration, Issue resolution, and customer satisfaction.
I'm working as a Microsoft 365 Engineer with German Enterprise Customers and I’m familiar with Microsoft Office 365, including Word, Excel, and Outlook.
I have worked with IT Ticketing System such as (ServiceNow, BMC Remedy) and Softphones Genesys, Cisco Jabber, Skype for Business and Microsoft Teams. Through my work as a freelance, I used CRM such as Freshdesk and Pipedrive, ecommerce Software such as Magento and Softphones (Aircall, Zadarma).
Please feel free to contact me if you would like more information about my services.
Thank you for your consideration.
Looking forward to your reply.
Kind Regards,
Islam