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HBR Guide to Dealing with Conflict (HBR Guide Series) Paperback – April 4, 2017

by Amy Gallo (Author)
4.5 4.5 out of 5 stars 215 ratings
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Learn to assess the situation, manage your emotions, and move on.

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:

  • Understand the most common sources of conflict
  • Explore your options for addressing a disagreement
  • Recognize whether you--and your counterpart--typically seek or avoid conflict
  • Prepare for and engage in a difficult conversation
  • Manage your and your counterpart's emotions
  • Develop a resolution together
  • Know when to walk away

    Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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  1. Print length
    192 pages
  2. Language
    English
  3. Publisher
    Harvard Business Review Press
  4. Publication date
    April 4, 2017
  5. Dimensions
    5.25 x 0.5 x 8.75 inches
  6. ISBN-10
    1633692159
  7. ISBN-13
    978-1633692152
  8. See all details
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From the Publisher

HBR Guide Series

Box set shown with copy: Smarter than the Average Guide.
Five HBR Guides are shown beside each other.
Packed with useful tips and practical advice from leading experts.

Editorial Reviews

About the Author

Amy Gallo is a contributing editor at Harvard Business Review, where she covers a range of topics including managing yourself, leading people, and building a career. As a speaker and workshop facilitator, Amy has helped dozens of organizations deal with conflict more effectively and navigate complicated workplace dynamics. Previously Amy was a management consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York. She is a graduate of Yale University and has a master's in public policy from Brown University.

Author social media/website info: hbr.org/search?term=amy+gallo; twitter.com/amyegallo; linkedin.com/in/amy-gallo-31b9932

Product details

  • Publisher ‏ : ‎ Harvard Business Review Press (April 4, 2017)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 192 pages
  • ISBN-10 ‏ : ‎ 1633692159
  • ISBN-13 ‏ : ‎ 978-1633692152
  • Item Weight ‏ : ‎ 8.8 ounces
  • Dimensions ‏ : ‎ 5.25 x 0.5 x 8.75 inches
  • Customer Reviews:
    4.5 4.5 out of 5 stars 215 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Amy Gallo

Amy Gallo

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Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate.

Gallo is the author of: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.

For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.

Gallo has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).

She has taught at Brown University and the University of Pennsylvania and is a graduate of both Brown and Yale University.

Customer reviews

4.5 out of 5 stars
215 global ratings

Customers say

Customers find the content practical and straightforward. They also say the book is simple and straight-forward, as expected from Harvard Business.

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ContentConciseness
5 customers mention "Content"5 positive0 negative

Customers find the book's content practical, approachable, and easy to read. They also say it has a good approach to thinking about and addressing conflict.

"...Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard..." Read more

"...conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training." Read more

"Good approach to thinking about and addressing conflict. Very approachable and an easy reas" Read more

"So far so good. Information is always good and useful. I am a big fan of HBR I have used their tactics in different situations." Read more

4 customers mention "Conciseness"4 positive0 negative

Customers find the book simple and straightforward.

"In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps..." Read more

"...conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it...." Read more

"...Very approachable and an easy reas" Read more

"Simple, straight-forward and what you should expect from Harvard Business." Read more

Top reviews from the United States

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Dick Grote
5.0 out of 5 stars A practical, workable guide to conflict resolution
Reviewed in the United States on April 14, 2017
Verified Purchase
In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable.
8 people found this helpful
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Leslie Castillo
5.0 out of 5 stars Práctico y conciso
Reviewed in the United States on January 4, 2024
Verified Purchase
Lectura rápida pero con el material suficiente para aplicar de inmediato en un entorno laboral, comparte varios ejemplos y escenarios.
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Austin Fritz
4.0 out of 5 stars This book addresses conflict in a logical way
Reviewed in the United States on April 21, 2019
Verified Purchase
I would get this book if I worked in an office setting or was part of a lot of team projects. If you know that you will be facing a lot of conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it. I valued the method and approach that Amy Gallo has devised for addressing conflict. She instructs the reader to learn how they handle conflict, how their counterpart in the situation handles conflict, how to identify the type of conflict, to prepare for difficult conversations, and how to restore relationships. It is a worthwhile read.
2 people found this helpful
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the writing witch
5.0 out of 5 stars HBR is a staple
Reviewed in the United States on September 5, 2023
Verified Purchase
Love pretty much everything HBR has published!
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Toni
3.0 out of 5 stars Basic Read, but Informative
Reviewed in the United States on January 19, 2019
Verified Purchase
Everyone can take away something from this reading. If you a professional conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training.
One person found this helpful
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Terrie de Freitas
5.0 out of 5 stars Knowledge
Reviewed in the United States on June 25, 2021
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As a graduate student and working professional this material has been beneficial.
2 people found this helpful
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Charles Clarke
5.0 out of 5 stars NICE PEOPLE MUST READ
Reviewed in the United States on September 30, 2017
Verified Purchase
IF YOU ARE A NICE PERSON, YOU SHOULD READ THIS BOOK BECAUSE THERE ARE LOTS OF MEAN GUYS ESPECIALLY THE CONTRACTORS FROM INDIAN. THIS BOOK HELPS YOU TO DEAL WITH CONFLICT IN A CONSTRUCTIVE WAY. BEING NICE WON'T SOLVE THE CONFLICT WITH MEAN PEOPLE. ARM YOURSELF UP.
One person found this helpful
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Bogdan Panainte
5.0 out of 5 stars A good book
Reviewed in the United States on October 20, 2019
Verified Purchase
Sometime we forget the basic stuff. A good remember of the steps and action you need to make in order to have a nice work environment.
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Top reviews from other countries

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Kindle Customer
5.0 out of 5 stars Great practical advice
Reviewed in the United Kingdom on June 14, 2021
Verified Purchase
Excellent book. Clear advice, easily accessible
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Rodrigo Alarcón
5.0 out of 5 stars Guía básica para resolución de conflictos
Reviewed in Mexico on April 21, 2020
Verified Purchase
Es una guía muy simple sobre cómo tratar el conflicto en relaciones interpersonales y laborales. Se puede aplicar en el trabajo y, personalmente, al practicarlo pude de-escalar algunas discusiones.
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Alexandre Mafra
4.0 out of 5 stars Te faz parar para pensar
Reviewed in Brazil on February 26, 2019
Verified Purchase
No mínimo, o próprio ato da leitura convida à reflexão sobre o conflito e isso já é positivo para quem passou por grandes conflitos. Refletir, preparar-se e evitar agir instintivamente são ideias bastante frequentes no texto. Quanto ao estilo, é bem americano: uma espécie de manual, com passos e casos e indicações de como agir. Praticamente um mapa estratégico sobre o conflito.
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Pradnya Savekar
5.0 out of 5 stars Good book to read
Reviewed in India on August 13, 2019
Verified Purchase
Very useful guide
And service is faster so could read when I wanted to read
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Monica McDonald
3.0 out of 5 stars Ok for a novice learner
Reviewed in Canada on May 23, 2023
Verified Purchase
This is a reasonable read for an inexperienced / first time manager in a retail business. Not a poor product but not at all what I expected.
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