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HBR Guide to Dealing with Conflict (HBR Guide Series) Paperback – April 4, 2017
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Learn to assess the situation, manage your emotions, and move on.
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.
How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:
- Understand the most common sources of conflict
- Explore your options for addressing a disagreement
- Recognize whether you--and your counterpart--typically seek or avoid conflict
- Prepare for and engage in a difficult conversation
- Manage your and your counterpart's emotions
- Develop a resolution together
- Know when to walk away
Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
- Print length192 pages
- LanguageEnglish
- PublisherHarvard Business Review Press
- Publication dateApril 4, 2017
- Dimensions5.25 x 0.5 x 8.75 inches
- ISBN-101633692159
- ISBN-13978-1633692152
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From the Publisher
HBR Guide Series
![Box set shown with copy: Smarter than the Average Guide.](https://images-na.ssl-images-amazon.com/images/G/01/x-locale/common/grey-pixel.gif)
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![Packed with useful tips and practical advice from leading experts.](https://images-na.ssl-images-amazon.com/images/G/01/x-locale/common/grey-pixel.gif)
Editorial Reviews
About the Author
Amy Gallo is a contributing editor at Harvard Business Review, where she covers a range of topics including managing yourself, leading people, and building a career. As a speaker and workshop facilitator, Amy has helped dozens of organizations deal with conflict more effectively and navigate complicated workplace dynamics. Previously Amy was a management consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York. She is a graduate of Yale University and has a master's in public policy from Brown University.
Author social media/website info: hbr.org/search?term=amy+gallo; twitter.com/amyegallo; linkedin.com/in/amy-gallo-31b9932
Product details
- Publisher : Harvard Business Review Press (April 4, 2017)
- Language : English
- Paperback : 192 pages
- ISBN-10 : 1633692159
- ISBN-13 : 978-1633692152
- Item Weight : 8.8 ounces
- Dimensions : 5.25 x 0.5 x 8.75 inches
- Best Sellers Rank: #137,645 in Books (See Top 100 in Books)
- #54 in Business Conflict Resolution & Mediation (Books)
- #560 in Communication Skills
- #1,405 in Business Management (Books)
- Customer Reviews:
About the author
![Amy Gallo](https://m.media-amazon.com/images/S/amzn-author-media-prod/17n6q777abrq4tqts1pv4te4ba._SY600_.jpg)
Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate.
Gallo is the author of: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.
For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.
Gallo has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).
She has taught at Brown University and the University of Pennsylvania and is a graduate of both Brown and Yale University.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the content practical and straightforward. They also say the book is simple and straight-forward, as expected from Harvard Business.
AI-generated from the text of customer reviews
Customers find the book's content practical, approachable, and easy to read. They also say it has a good approach to thinking about and addressing conflict.
"...Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard..." Read more
"...conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training." Read more
"Good approach to thinking about and addressing conflict. Very approachable and an easy reas" Read more
"So far so good. Information is always good and useful. I am a big fan of HBR I have used their tactics in different situations." Read more
Customers find the book simple and straightforward.
"In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps..." Read more
"...conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it...." Read more
"...Very approachable and an easy reas" Read more
"Simple, straight-forward and what you should expect from Harvard Business." Read more
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