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Reviewed in the United States on April 21, 2019
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I would get this book if I worked in an office setting or was part of a lot of team projects. If you know that you will be facing a lot of conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it. I valued the method and approach that Amy Gallo has devised for addressing conflict. She instructs the reader to learn how they handle conflict, how their counterpart in the situation handles conflict, how to identify the type of conflict, to prepare for difficult conversations, and how to restore relationships. It is a worthwhile read.
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4.5 out of 5 stars
4.5 out of 5
216 global ratings
