{"id":3746,"date":"2018-02-08T19:38:56","date_gmt":"2018-02-09T00:38:56","guid":{"rendered":"http:\/\/www.accuray.com\/?page_id=3746"},"modified":"2024-01-30T19:27:14","modified_gmt":"2024-01-31T00:27:14","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.accuray.com\/services\/service-support\/","title":{"rendered":"Service Support"},"content":{"rendered":"\t\t
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Service Support For Your Radiation Therapy Machine <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There when you need us, protecting system uptime.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Alliance<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Industry\u2019s Leading Radiotherapy Support Program. <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Uptime Guarantees of up to 99% are made possible for your Accuray radiation therapy machine by the highest-rated service and support teams in the industry*<\/span>\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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*MD Buyline, 4Q 2017 Customer Satisfaction survey<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Award Winning Service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Accuray is committed to delivering better, faster cancer treatment technology and superior service is resulting in highly satisfied customers. According to the IMV ServiceTrak\u2122 Radiation Oncology 2022 report,\u00a0Accuray\u00a0achieved the highest score in the industry in Overall Service Performance and was recognized for Best Service in Radiation Oncology. The IMV report includes feedback on radiation therapy technologies used in treating cancer patients in the\u00a0U.S.\u00a0and specifically, survey respondents with hands-on experience using\u00a0Accuray\u00a0radiation therapy delivery systems.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead the Press Release<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTimely Service Request Response\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSubmit a service request by phone, web or mobile. An Accuray representative will respond to your service request promptly.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExtensive On-Site Support Hours\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOur highly experienced system engineers are standing by and ready to visit your practice when you need them.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t24\/7 Phone Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe Accuray Contact Center provides 24\/7 expertise for technical, physics and clinical issues.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tProactive System Monitoring\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAccuray system engineers constantly monitor your system performance to anticipate issues before they lead to downtime. Should an issue occur, advanced remote access technology allows service engineers to evaluate your system before they arrive on-site, expediting parts to minimize downtime.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConvenient Preventative Maintenance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAfter-hours preventative maintenance keeps your system running smoothly\u2014without slowing down your practice.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAll-Inclusive Service Agreement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFrom spare parts to software upgrades, all service costs can be included in your Accuray service agreement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Submit a Service Request<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Existing customers-click here to submit an Accuray Service Request.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tService Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service Support For Your Radiation Therapy Machine There when you need us, protecting system uptime. Alliance The Industry\u2019s Leading Radiotherapy Support Program. Uptime Guarantees of up to 99% are made possible for your Accuray radiation therapy machine by the highest-rated service and support teams in the industry*\u00a0 *MD Buyline, 4Q 2017 Customer Satisfaction survey Award […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":120,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3746","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRadiotherapy Service Support - Accuray<\/title>\n<meta name=\"description\" content=\"Accuray Service Support provides 24\/7 phone support for your radiation therapy machine, proactive system monitoring, preventive maintenance and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.accuray.com\/services\/service-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Support\" \/>\n<meta property=\"og:description\" content=\"Accuray Service Support provides 24\/7 phone support for your radiation therapy machine, proactive system monitoring, preventive maintenance and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.accuray.com\/services\/service-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Accuray\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AccurayIncorporated\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-31T00:27:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.accuray.com\/wp-content\/uploads\/accuray_icon_servicesupport-white-20.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Accuray\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/\",\"url\":\"https:\/\/www.accuray.com\/services\/service-support\/\",\"name\":\"Radiotherapy Service Support - Accuray\",\"isPartOf\":{\"@id\":\"https:\/\/www.accuray.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.accuray.com\/wp-content\/uploads\/accuray_icon_servicesupport-white-20.svg\",\"datePublished\":\"2018-02-09T00:38:56+00:00\",\"dateModified\":\"2024-01-31T00:27:14+00:00\",\"description\":\"Accuray Service Support provides 24\/7 phone support for your radiation therapy machine, proactive system monitoring, preventive maintenance and more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.accuray.com\/services\/service-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/#primaryimage\",\"url\":\"https:\/\/www.accuray.com\/wp-content\/uploads\/accuray_icon_servicesupport-white-20.svg\",\"contentUrl\":\"https:\/\/www.accuray.com\/wp-content\/uploads\/accuray_icon_servicesupport-white-20.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.accuray.com\/services\/service-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.accuray.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services\",\"item\":\"https:\/\/www.accuray.com\/services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Service Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.accuray.com\/#website\",\"url\":\"https:\/\/www.accuray.com\/\",\"name\":\"Accuray\",\"description\":\"Deliver More. 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